航空修護人為因素與安全態度關聯度初探—以國內一維修廠為例

A Study on the Relationship of Maintenance Human Error and Safety Attitude in Taiwan

陳春志(Chuen-Jyh Chen)

《航空太空及民航學刊.系列B》 43卷2期 (2011/10) Pp. 89-97

https://doi.org/10.6124/JAAA.201110_43(2).04

摘要

本研究以十二項人為失誤中之六項之溝通不良、壓力、疲勞、積非成是、分心及缺乏警覺來分析航空修護人為因素與安全態度的關係。研究採問卷調查，對象為國內一航空修護廠之維修人員，分別在維修部之主系統組、裝備組、電子電器組、結構組以及噴漆及清洗組發放。依據文獻探討六項人為失誤對於維修人員之影響，藉此列出與安全態度相關問題以及處理方式給予受訪者填寫問卷，共發放問卷250份，回收201份。藉由問卷分析，研究結果發現，維修人員在六大因素之溝通不良、壓力、疲勞、積非成是、分心及缺乏警覺，對於不同年齡、教育程度、工作年資及工作部門存在顯著性差異影響，本文並針對維修人員的狀態及面臨的問題，提出改善之方法，研究結果可提供航空維修業者與政府相關部門參考之依據。

關鍵字

航空維修 ； 維修管理 ； 人為失誤 ； 安全態度

並列摘要

This paper is to evaluate the importance of 6 human factors: lack of communication, pressure, fatigue, norms, distraction, and lack of awareness in the most 12 human factors defined by Transport Canada for airline maintenance staff. A questionnaire was developed to illustrate the quantifiable evaluation of experts' input on the importance of human factors for the maintenance management and safety attitude by domestic aviation maintenance technicians. A total of 250 questionnaires were distributed across the five divisions in aircraft maintenance department: Aircraft Main System, Aircraft Equipment, Aircraft Avionics & Electrical, Aircraft Structure and Aircraft Cleaning & Painting, and 201 surveys were completed and returned (a response rate of 81%) by domestic aviation maintenance technicians. From the importance analyses of 6 human factors, there are obvious differences according to their group characteristic as their age, education level, working seniority and working department. The results are valuable for aircraft maintenance practitioners and official policy makers to improve their planning and decision making in aviation safety.

並列關鍵字

Aviation maintenance ； Maintenance management ； Human errors ； Safety attitude