轉換型領導與旅館業服務人員人格特質對知識分享意願之影響

The Study of Transformational Leadership and Service Personnel's Personality on Knowledge Sharing Intention in Tourist Hotels

陳文蓉(Wen-Jung Chen)

《運動休閒餐旅研究》 7卷3期 (2012/09) Pp. 51-64

https://doi.org/10.29429/JSLHR.201209_7(3).03

摘要

儘管知識的累積與分享對旅館服務有正面的助益，然而其並非是一項自然展現的行為。因此，本研究以觀光旅館為研究對象，透過文獻探討與問卷調查等方式，探討轉換型領導、人格特質與知識分享意願之間的影響關係。透過758份觀光旅館員工的問卷，本研究發現，主管的轉換型領導以及「領導性」、「容納性」等人格特質會正向影響員工的知識分享意願。本研究並對旅館業者以及後續研究提出實務建議。

關鍵字

轉換型領導 ； 人格特質 ； 知識分享意願

並列摘要

Although the accumulation and sharing of knowledge have a positive benefit for the hotel service, it is not a natural show. Therefore, this study takes hotel industry as an example, and examines the relationship among transformational leadership, personality, and knowledge sharing intention through literature discussion and questionnaire survey. Through 758 employee questionnaire, this study finds that transformational leadership, ”leading” and ”accommodate” dimensions of personality impact on knowledge sharing intention positively. This study provides enterprises with important management considerations involving knowledge sharing, and hopes to inspire employees to share their knowledge to effectively improve hotel's service. Finally, this study proposes suggestions for future research.

並列關鍵字

Transformational Leadership ； Personality ； Knowledge Sharing Intention

參考文獻

陳文蓉、陳美良(2012)。旅館業組織文化與服務人員主動性人格對知識分享意願之影響。運動休閒餐旅研究。7(2)，132-151。

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