大學通識教育「人際溝通」課程的實施與成效評估

The Instructional Design and Evaluation of a General Education Program-the Case of Interpersonal Communication

董力華(Li-Hua, Tung)

《高醫通識教育學報》 12期 (2017/12) Pp. 111-140

摘要

本研究之目的主要在探討大學生人際溝通課程的規劃以及實施成效。為瞭解學生在人際溝通上的學習需求、溝通方式與經驗，以及課程之實施與成效，於104學年度下學期課程實施期間進行評量資料的蒐集。研究結果發現：（一）大學生在人際溝通上最想學習的主題是：衝突處理、情緒管理、聊天技巧以及演說能力。（二）在溝通方式上，多數學生較喜歡面對面直接溝通。（三）在課程成效上，學生對於自己有達到學習目標的同意程度為平均數4.16～4.32（五點量尺）。（四）學生最感到滿意的學習活動依序為：分組討論、期末小組報告、戲劇演出。最後，根據研究結果提出對於未來在課程規劃與研究上的建議。

關鍵字

人際溝通 ； 通識課程

並列摘要

This study aims at constructing a model of instruction and assessment for a general education program. The interpersonal communication class was chosen to be investigated. The participants were 28 students of a medical university in southern Taiwan. Data were collected from questionnaires and students' reports. Both qualitative and quantitative methods were employed to analyze the data. The results showed that (1) The most favored theme of interpersonal communication curriculum were: conflict management, emotional management, chat skills and speech ability. (2) As to communication style preferences, most students prefer face- to- face communication. (3) The scores of the students' self-evaluation on achievement of learning objectives were 4.16~4.32 on five-point scale. (4)The most satisfied learning activities were: group discussion, team report, and drama performance. It is hoped that the conclusions of this study can serve as a useful reference for instructors of interpersonal communication courses for research or teaching purposes.

並列關鍵字

interpersonal communication ； general education