本研究以中華民國紅十字會水上安全救生員及教練之志工為研究對象,探討影響志工工作滿足及持續服務意願之因素。透過實證分析發現:組織認同、工作自主、家庭支持及同儕支持程度越高,則志工的工作滿足越高,其持續服務意願也越高。雖然志工的工作滿足與持續服務為正相關,但志工的組織認同、家庭支持、同儕支持與工作自主並不會透過增加工作滿足而提升持續服務的意願。研究更發現同儕支持對於志工的持續服務意願並沒有顯著正向影響,此一發現與紅十字會現行運作方式十分吻合,紅十字會總會與分會間運作十分鬆散,各分會往往在地區可以自行運作,各分會間的聯繫並不緊密。因此,為擴大紅十字會社會影響力及服務層面,本研究建議應加強紅十字會組織內的志工彼此間的互動及合作,例如透過舉辦團康聯誼、教育訓練或團體競賽等活動,增加組織內的橫向交流,強化同儕間的凝聚力,藉此增進同儕支持及提升志工持續服務意願。
The purpose of this study is to explore the factors influencing job satisfaction and willingness of keeping service for volunteers. The research subjects are lifeguards and coaches of the Taiwan Red Cross Society (TRCS). The results revealed that the higher degree of organizational identity, job autonomy, peer support and family support aroused the volunteers more job satisfaction, and subsequently affected the willingness of continuing service in TRCS. Besides, job satisfaction is positively correlated with willingness of continuing service, but mediating effect of volunteers' job satisfaction is not statistically significant. Moreover, the finding points out that peer support does not affect volunteers' willingness of continuing service, which coincides with TRCS current operating situation in that the connection between the headquarter and branches is quite loose. Therefore, in order to increase the social influences and service dimensions of the TRCS, the research suggests that TRCS should increase the interaction and cooperation between headquarter and its branches, as well as branches with branches. For instance, increasing friendship activities, training, or group competition between intra-organizations create more connection between volunteers. By more connection between volunteers can create higher peer support and higher willingness of continuing service in TRCS.