觀光餐旅科系校外實習生工作壓力與幸福感之關係－以工作滿意為中介變項

The Relationship between Work Stress and Well-being among Tourism and Hospitality Off-Campus Interns: The Mediating Effect of Job Satisfaction

王恩普(En-Pou Wang) ； 賴世國(Shih-Kuo Lai)

《觀光旅遊研究學刊》 11卷2期 (2016/12) Pp. 59-74

摘要

本研究旨在探討觀光餐旅科系校外實習生工作壓力、工作滿意與幸福感之現況與變項間之關係。採問卷調查法，以立意抽樣針對台灣南部地區之科技大學觀光餐旅校外實習生為研究對象進行資料蒐集，得有效問卷352 份，有效回收率73.33%。所得資料採項目分析、因素分析、信度分析、描述性統計分析、相關分析與迴歸分析進行統計檢定。研究結果發現：(一)觀光餐旅科系校外實習生之工作壓力主要來自於工作負荷；其工作滿意與幸福感認知普遍感到滿意。(二)工作壓力對工作滿意與幸福感均具有顯著負向影響，工作滿意對幸福感則呈現顯著正向影響。(三)工作滿意在工作壓力與幸福感間具有中介效果。綜合結論，提出實務意涵與未來研究方向之建議。

關鍵字

工作壓力 ； 工作滿意 ； 幸福感 ； 實習生 ； 中介效果

並列摘要

The purposes of this study were to explore the relationships among work stress, job satisfaction and well-being for the tourism and hospitality off-campus interns. A questionnaire survey method by purposive sampling was used to collect data in this study. 352 valid samples were collected and valid rate was 73.33% from the tourism and hospitality off-campus interns of technology universities in southern Taiwan. The statistical methods including item analysis, factor analysis, reliability analysis, descriptive statistics, correlation analysis and regression analysis were used to analyze the data. The results of this study were showed: (1) Work load was the major factor to interns’ work stress. The interns were satisfied with job satisfaction and well-being. (2) Work stress has a significantly negative impact on job satisfaction and well-being. Job satisfaction has a significantly positive impact on well-being. (3) Job satisfaction mediates the relationship between work stress and well-being. According to results, practical implications are discussed and future research directions are proposed in this study as well.

並列關鍵字

work stress ； job satisfaction ； well-being ； intern ； mediating effect

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