探討員工滿意度與病人安全文化認知之相關性

目的：本研究目的為探討員工滿意度與病人安全文化認知度的相關性。方法：採橫斷性研究，調查時間為2018年9月至2019年2月，調查對象為中部地區某區域教學醫院員工共1,377人，採用普查方式發放網路問卷，問卷內容分別為員工滿意度、病人安全文化認知與人口學資料。發放1,377份，回收849份，回收率為61.66%，有效問卷數為507份。結果：回收樣本分析，女性佔78.3%，已婚佔53.5%，非擔任主管職佔85.2%，護理人員佔54.2%居多。在滿意度及病人安全文化認知上，以男性、教育程度高者或擔任主管職者，其滿意度或認知度上顯著高於其他特質之員工（p＜.05）。在員工滿意度與其病安文化認知分析，兩者呈顯著之正相關（p＜.05），同時，員工滿意度具顯著預測員工病安文化認知之預測力（p＜.05）。結論：當員工滿意度越高者其對病人安全的認知或重視也越高，特別是在與上司之互動、工作穩定度與升遷（含能力進階與考核制度）這三項，對員工病人安全文化認知，特別具有重要性。建議：建議管理階層應該重視病人安全文化的建立，管理階層重視，基層員工才會重視，病人安全文化方可建立。

關鍵字

員工滿意度；病人安全文化；認知度；區域教學醫院

並列摘要

Purpose: This study aimed to explore the correlation between hospital employee satisfaction (HES) and patient safety culture awareness (PSCA). Methods: A cross-study was used in this study, the time of the survey was from 2018/09 to 2019/02, the subject was a regional teaching hospital that included 1,377 employees. The sampling method was a census and surveying from the website. The questionnaire included HES, PSCA, and the demography. We sent 1,377 questionnaires, received 849 cases and its response rate was 61.66%, there were 507 cases with validation. Results: Based on our analysis, most respondents were female (78.3%), married (53.5%), non-supervisor (85.2%), and nurse (54.2%). The analysis of HES and PSCA, the result showed male, higher education level, or supervisor, they had a significant satisfaction and awareness than others (p＜.05), and the correlation between HES and PSCA, showed a significant positive relationship (p＜.05). Moreover, the HES could be used to significantly predicate the PSCA level. Conclusions: when existed a higher HES that also existed a higher PSCA, especial in the dimension of ＂interaction with supervisor＂, ＂stability＂, and ＂promotion＂, those three dimensions in HES were special important to PSCA. Suggestions: According to our results, if the administration is concerned with the PSCA more, the staff will concern it also, then will exist a sustainable PSCA in a hospital.