企業整併異質企業資源規劃系統流程－以銷貨退回與折讓e化為例

企業因應全球化競爭，通常藉由合併、購併策略擴大市場版圖，但企業購併後，成功應對資訊系統整合等議題才是能使企業達到綜效之關鍵所在。資訊系統整合是基於組織間雙方所需，進行資料的交換與相關流程整合，進而實現結合跨領域協作體系以及客戶導向，三者共贏的策略。早期台灣企業不同部門間因資訊化速度差異，導致資訊系統缺乏橫向整合，部門間無法即時溝通經營策略，因而產生強調資訊整合的ERP系統。ERP系統中銷售與配銷模組是屬於物流（Logistics）之相關模組，其涵蓋企業所有創造利潤之相關流程，當發生銷貨退回及折讓情形，透過清單流程電子化的觀念及網路零時差且快速傳遞的特性，提昇企業自動化程序，節省營運成本與提高工作效率。

關鍵字

企業資訊規劃；電子表單流程系統；銷貨退回及折讓

並列摘要

In response to global competition, enterprises usually achieve rapid growth goals through mergers and acquisitions. However, after that, successful responses to issues such as information system integration are the key to achieving comprehensive results. Information system integration is based on the needs of both parties in the organization to exchange data and integrate related processes to achieve mutualism strategy that combines cross-domain collaboration systems and customer orientation. Due to the difference in the speed of informationization between distinguish departments of Taiwanese enterprises, the lack of horizontal integration of the information system and the inability to communicate business strategies between departments in real time. So, An ERP system that emphasized information integration. The sales and distribution module in the ERP system is a relevant module that belongs to logistics. It covers all the profit-related processes of the enterprise. When sales returns and discounts occur, through the concept of electronic list process and the network's zero-day delay and fast delivery characteristics improve enterprise automation procedures, save operating costs and improve efficiency.