Improving Performance of Customer Knowledge Expansion with Knowledge Management Process

Samer Alhawari ； Ebrahim Mansour ； Amine Nehari Talet ； Fadi Thabtah ； Haroun Alryalat

《Journal of Organizational Knowledge Management》 2010卷 (2010/01) Pp. d1-8

並列摘要

The digital economy is based on knowledge process and the ultimate objective is the support of performance. While addressing this issue, over the past several years there have been intensive discussions about the importance of Knowledge Management (KM) within our organization. The management of knowledge has been promoted and recognized as a vital component for the development of dynamic core competencies and, more generally, as a determinant factor for firms with global ambitions It is also as an important source of competitive advantage and value creation, moreover, knowledge that firms acquire is a dynamic resource that needs to be promoted and managed carefully. The aim of this paper is to present a conceptual framework of customer knowledge expansion to improve customer knowledge expansion. The main emphasis is laid upon the concepts of customer knowledge codification, customer knowledge representation, customer knowledge sharing, and customer knowledge application. Therefore, the paper will describe a more valid process to achieve customer knowledge expansion in order to make sure that KM process initiative will deliver competitive advantage to the organization.

並列關鍵字

KM ； Customer Knowledge ； Process from Knowledge ； Customer Knowledge Expansion