遊艇產業服務人員職能面面觀

Aspects of Service Personnel's Occupational Competency in the Yacht Industry

黃妍榛(Yen-Chen Huang) ； 張嘉齡(Chia-Ling Chang)

《休閒與社會研究》 24期 (2021/12) Pp. 35-51

摘要

由於法規與政策陸續鬆綁，還有臺灣四周環海的環境，搭配優質的地理條件與豐富的觀光資源，配合各港埠條件的逐漸改善，加上向海致敬的政策方針及藍色公路十年整體發展規劃等，都讓臺灣遊艇產業未來發展性是相當令人期待。因應產業的樂觀未來，遊艇休閒活動漸趨多元與普及，宜建構更安全、友善之環境。海洋新興產業如遊艇等，亟需規劃與建立相關人才培育機制。但海洋人才培育與產業卻存在供需落差。為有效解決現有遊艇服務產業學用落差及產業人才需求缺口等問題，多數已發展國家皆採用職能基準建置，以提供合適之教育、訓練來解決產業關鍵人才問題。而國內人才的培訓課程或證照認證項目，相較於國外確實皆略顯不足。因此，探討遊艇專業服務人才培育有其必要性。據此，本文由分析遊艇產業現況出發，探討遊艇服務人員的需求，進而初步分析有關遊艇服務產業人員之職能。期透過本文之初探，得以提供遊艇產業服務人才職能之未來發展建議，俾利於解決現有產業所需人才之可能問題。

關鍵字

遊艇 ； 產業 ； 職能

並列摘要

In 2000 the Executive Yuan of Taiwan approved the ＂Promotion of the Development Plan for Yacht Activities＂, which has the vision of creating a high-quality and safe environment for yacht activities, as well as for developing and promoting leisure and sightseeing activities for such big pleasure boats. Taiwan is surrounded by the sea, has excellent geographical conditions and abundant tourism resources, and has gradually improved its port conditions. It has also seen successive deregulation of laws and policies under the support of the ＂Ocean Taiwan＂ Initiative and the ＂Blue Highway Ten-Year Unitary Development Plan (2021-2030)＂. All these factors make the future development of Taiwan's yacht industry very exciting. At the same time, in view of the optimistic future of the yacht industry, the ＂Marine Tourism Plan＂ proposed by the Tourism Bureau in 2021 pointed out that leisure activities of yachts have gradually become diversified and popular, and thus a safer and friendly environment should be constructed. ＂Marine Education Policy White Paper (2017)＂ also noted that emerging marine industries, such as yachts, are involved in the overall development of the industry chain and interdisciplinary knowledge, and so it is urgent to plan and establish a cultivation mechanism for related talents. However, there is a gap between the supply and demand of marine talent cultivation and the industry, and there is a situation in which professional talents cannot fill the needs of the industry in a timely manner. After researching international trends and world development, it can be seen that most developed countries have adopted occupational competency benchmarking and provided appropriate education and training to effectively solve the existing problems in the yacht service industry, such as the gap between learning and application and the shortage of industry talents. Compared to yacht talent training institutions that already include clear courses, skills, and certification grading and systems in foreign countries, Taiwan's talent training courses or certification programs are indeed inadequate. Therefore, it is necessary to discuss the cultivation of professional yacht service talents from the aspects of industry, policy, as well as education and training. Based on this, the present study starts by analyzing the current situation of the yacht industry, discusses the needs of yacht service personnel, and then conducts a preliminary analysis of the occupational competency of personnel in the yacht service industry. The preliminary research of this paper is expected to provide suggestions on the future development of service talents' occupational competency in the yacht industry, so as to help with the establishment of a relevant mechanism for it and to effectively solve the possible problems existing in talents that the industry requires.

並列關鍵字

Yacht ； industry ； occupational competency