線上表單填寫之脈絡訪查

在數位化時代，線上表單填寫已成為日常生活的一部分。然而使用者在填寫線上表單時仍時常遭遇困難，顯示現有線上表單設計或操作介面應仍有尚待改進之處。本研究以線上履歷表單做為研究標的，設計四種不同履歷頁面供使用者實際填寫，並以脈絡訪查法進行脈絡訪談蒐集資料。研究結果發現，多數使用者認為線上表單問題敘述應明確；而線上表單之頁數及題數應適中，過多或過少都會造成填寫意願降低。本研究進而發展使用者填寫線上表單之脈絡，包含親和圖與流程模式，提出可供線上表單設計者參考之設計注意事項。

關鍵字

流程模式；脈絡訪查；線上表單；親和圖

並列摘要

Filling in online forms has become a daily behavior. However, when users fill in online forms, they often confront difficulties. It is necessary to consider how to improve the online form design. The study took web resume as an example; four resume prototypes were created for user testing, and researchers conducted contextual inquiry and interviews related to these. The results revealed that most users suggest the descriptions of questions should be clearer, and the number of pages and items should be appropriate. This study further developed the context of users' filling in online forms including affinity diagram and flow model, and proposed online form design guidelines.

並列關鍵字

Flow model ； Contextual inquiry ； Online form ； Affinity diagram

參考文獻

王郁青、岳修平(2013)。人力網站首頁版面之使用性評估研究。教育傳播與科技研究。104，1-15。

Mátrai, R.(Ed.)(2010).User interfaces.Rijeka, Croatia:INTECH.

Google Scholar

Bargas-Avila, J. A.,Oberholzer, G.,Schmutz, P.,de Vito, M.,Opwis, K.(2007).Usable error message presentation in the World Wide Web: Do not show errors right away.Interacting with Computers.19,330-341.