旅行業員工生涯發展對工作滿足與離職傾向影響之研究

The Relationships Among Career Developing, Job Satisfaction and Turnover Intention -A Study of Tourism Industry Employees

黃純真(Chun-Chen Huang) ； 陳佩卿(Pei-Ching Chen) ； 游景新(Ching-Sing You)

《觀光與休閒管理期刊》 5卷2期 (2017/12) Pp. 57-67

https://doi.org/10.6510/JTLM.201712_5(2).0005

摘要

本研究將著重探討旅行業員工生涯發展對工作滿足、員工工作滿足對離職傾向與員工生涯發展對離職傾向的影響，及藉以歸納出一個公司企業應有的具體策略去吸引與留住員工，藉以維持或降低離職率。本研究採用問卷調查法，以旅行業員工為研究對象，以立意抽樣方式進行調查。共回收問卷338 份，有效問卷為324 份。以SPSS18 與Amos18 進行統計分析，主要的分析方法有敘述性統計分析、驗證性因素分析、結構方程模式。最後，本研究結果顯示，員工生涯發展與工作滿足具有顯著正向影響；員工工作滿足與離職傾向具有顯著負向影響；員工生涯發展與離職傾向具有顯著負向影響及員工工作滿足部份中介生涯發展與離職傾向。

關鍵字

旅行業 ； 生涯發展 ； 工作滿足 ； 離職傾向

並列摘要

This study will focus on the tourism industry employees' career developing, job satisfaction and the turnover intention, and thereby summed companies should have a specific strategy to attract and retain employees to maintain or reduce the turnover rate. This study was conducted by way of questionnaire survey and the survey subjects were of Tourism Industry Employees. The research subjects were surveyed by way of purposively sampling in Tourism Exhibition in Taipei, Taichung, and Kaohsiung. 350 samples were returned with 324 valid samples. SPSS18 and Amos18 were used to perform statistical analyses. The analysis methods included descriptive statistics, factor analysis, reliability analysis, independent sample t test, MANOVA, and structural equation modeling. The research results showed that Tourism Industry Employees Career Developing has a significant positive impact on Job Satisfaction. Tourism Industry Employees Job Satisfaction has a significant Negative effect on Turnover Intention. Tourism Industry Employees Career Developing has a significant Negative effect on Turnover Intention. Tourism Industry Employees Job Satisfaction has a partial mediation on Career Developing and Turnover Intention. The results of this study may provide the tourism industry as a reference that they might reduce turnover intention by means of improving employees' job satisfactions, meeting demands of career developing.

並列關鍵字

Tourism industry ； Career Developing ； Job Satisfaction ； Turnover Intention