政府基層單位員工工作滿意度之探討－以竹田鄉為例

本文旨在探討竹田鄉公所之員工工作滿意度的狀況，分析其工作滿意度與其他變項之關係，以瞭解員工工作滿意度與個人背景變項之差異。根據調查結果，員工工作滿意度構面以內在滿足(3.73)與一般滿足(3.67)為最高，而以外在滿足(3.57)為最低。在內在滿足方面，有10%員工反應工作負荷重；在一般滿足方面，有6%員工對工作後所獲得之讚賞表達不滿意；在外在滿足方面，於工作薪資及陞遷兩問項各有19%及12%的不滿意度。因此公所若欲提高員工的工作滿足，則要針對目前工作的陞遷性、所得報酬與讚賞、組織實施政策的方法、技術上的督導及人際關係的督導等方面著手。有些項目是全國性問題，在短期間無法改善，但可以在適當場所向上級單位反應。除了全國性的問題外，在鄉公所可以決定及處理的項目，可以運用妥善的方法，讓全體員工感受到管理階層想要提升工作滿意度的用心。另外，本調查亦發現，員工的工作滿足不但受個人特性的影響，也受組織內環境因素的影響。因此改進組織內的各種硬體因素(如工作空間、通風等)，亦能提高員工的工作滿足。

關鍵字

工作滿意度；內部滿足；外部滿足；一般滿足；政府基層單位員工

並列摘要

This article explores the job satisfaction issues for the employees of Jhutian Township in Pingtung County. The results show that internal satisfaction(3.73) and general satisfaction(3.67) have higher satisfaction scores. In internal satisfaction, there are 10% of employees replying overloading jobs. In general satisfaction, there are 6% of employees dissatisfied for not receiving praise after successfully accomplishing assigned tasks. In external satisfaction, the dissatisfaction rates of salary and promotion issues are 19% and 12%, respectively. Thus, Jhutian Township Office needs to put more efforts to enhance employees' job satisfaction on the issues of job promotion, salary and job praise, the methods of implementing policy, technical supervision and personal relationship supervision. Some issues are nation-wide problems, it may not be resolved in a short period of time. However, the issues may be brought up to appropriate authorities. Exclusive nation-wide issues, the management personnel of Township Office could use appropriate methods to let employees feel that Township Office strongly attempts to enhance employees' job satisfaction. This study also found that employees' job satisfaction was affected not only by personal traits, but also by organization environments. The factors regarding environmental facility(such as work space, ventilation…) also affect employees' job satisfaction.