醫院志工服務動機與志工教育方式適當性之研究

目的：本研究目的旨在於探討醫院志工參與志願服務的動機，與教育訓練方式之適當性。方法：本研究爲量化橫斷性研究，以中部某醫學中心爲研究場域，在該院從事志願服務工作滿六個月之志工爲研究對象，符合上述條件者採取飽和取樣，發放150份問卷，有效回收率爲93.33%。結果：以逐步迴歸分析來探討影響志工認爲教育訓練方式適當性之相關重要預測因子，得知「工作中訓練(On-the-job training)」之教育方式，預測因子爲『服務場域數』；「工作外訓練(Off-the-job training)」之教育方式，預測因子爲『內在動機高外在動機高』與『學歷』；「自我啟發(Self-development)」之教育方式，預測因子爲『服務場域數』。結論：整體而言，探討志工教育方式的適當性，以服務內容的場域數與服務動機爲主要影響因子，故建議醫院社工部門有效規劃志工之教育訓練，視志工的服務內容與動機，再選擇合適的教育訓練方式，以增進志工的服務能力，進而有效管理志工。

關鍵字

志工；服務動機；教育訓練

並列摘要

Research PurposeThe purpose of this study was to explore appropriateness of training methods about service motivation on hospital volunteers. Research MethodThe study is a cross-section study and quantitative method, purposive sampling approach for self-administered to collect data in a medical center in central Taiwan. The recycling effectively will ask volume 150 and the response rate is 93.33%. The data were analyzed by describable and deductive statistic analysis.Main FindingsBy stepwise regression analysis to explore volunteers in the implementation phase of the appropriateness of the educational methods related to the important predictive factors. The Predictor of Educational methods of 'On-the-job training' is ”Service Area Number”. The Predictor factors of Educational methods of 'Off-the-job training' are ”High extrinsic motivation intrinsic motivation high” and ”Education”. The Predictor of Educational methods of 'Self-development' is ”Service Area Number”.Conclusion and SuggestionOverall, the impact factors of appropriateness to volunteer educational methods are 'Field Number' and 'Service Motivation'. Social work departments of hospital should plan effective education and training for volunteers. Depend on service contents and motivation of volunteers, choosing a suitable educational method. In order to improve service ability, managing volunteers effectively.