台灣民間社會福利組織社工人員工作內容與比重之探討：以聯勸補助的組織為例

Investigation into Social Workers' Work Content and Relevant Proportion: Cases from the Organizations Granted by United Way, Taiwan

鄭怡世(Yi-Shih Cheng) ； 陳玟蒨(Wen-Chein Chen)

《聯合勸募論壇》 3期 (2013/09) Pp. 23-50

摘要

本研究以任職於接受台灣聯勸補助組織的社會工作人員（以下簡稱社工人員）為研究對象，透過郵寄問卷調查法，嘗試了解他們平日從事個案工作、團體工作、社區工作、社會立法與倡導、督導／被督導、方案規劃與評估、公共關係、會務行政這八項工作的比重。研究結果發現，這群社工人員平日必須同時兼顧這八項工作內容；在工作比重上，方案規劃與評估、個案工作、會務行政是其平日工作比重較重的工作，社區工作、社會倡導與立法的工作比重相對較輕。此外，有、無獨立的社工部門則是影響工作內容及比重的核心因子，任職於有獨立社工部門的社工人員，從事個案工作、團體工作、督導／被督導這三項工作的比重高過任職於沒有獨立社工部門的社工人員。這是一份基礎研究，期待能作為了解台灣民間部門社工人員工作現況的基礎資訊，並引發對台灣社會工作專業發展更多的反思與實踐行動。

關鍵字

社工實務工作 ； 工作內容 ； 工作比重 ； 台灣聯勸

並列摘要

The main purpose of this study was to explore the proportion of social workers' daily workload that was comprised of the following eight work contents: case work for clients, group work for clients, community organization, policy/legislation development, supervision/under supervision, project management, public relations/fundraising, and administration. The mailed questionnaire was used to access the participants, they were social workers worked in organizations with grants from the United Way, Taiwan. The results indicated that in their daily work schedule, the three work content types of project management, case work for clients, and administration comprised a larger proportion. Community organization and policy/legislation development comprised a smaller proportion. The existence of independent social work departments is a key factor that affects individual service and professional support work. Social workers employed in independent departments perform a higher proportion of case work and group work for clients and supervision/under supervision tasks compared to social workers not employed in independent departments. We hope the results can serve as fundamental data for understanding social workers in Taiwan's private sector, and inspire further reflection and practical action regarding the development of social work in Taiwan.

並列關鍵字

social work practice ； work content ； work content proportion ； social work enterprise