職業倦怠

Burnout

李秀穗(Shu-Swei Lee)

《大專體育學術專刊》 92年度 (下) (2003/06) Pp. 225-237

https://doi.org/10.6695/AUES.200306_92.0087

摘要

隨著科技文明的發展與進步，人們在緊張與忙碌的日常生活及工作歷程中，生活上的壓力及情緒上的感受會隨著大環境的變動，出現身心調過不當的現象即稱之為「職業倦怠」。職業倦怠包括情緒耗竭、去個人化、缺乏成就感。從組織的整體面向而言員工會因職業倦怠，降低服務品質，造成生產力及工作績效降低，個人有時更會出現缺席或離職的現象。對於個人、組織及社會造成極大的成本負擔。因此職業倦怠近年來逐漸受人們的重視與研究，領導者與員工更應正視它所帶來之影響，本文試從職業倦怠的相關理論探述及提供改進之道，有助於預防未來職業倦怠之現象。

關鍵字

工作壓力 ； 職業倦怠 ； 競技倦怠 ； 情緒耗竭 ； 去個人化 ； 疏離

並列摘要

Following the development and advancement of technical civilization and under the stressful busy life and working practices, people's feeling to life stress and affection change with the transformation of environment and result in adaptation disorder called ”burnout”.The symptoms of burnout include emotional draining, impersonality and lack of accomplishment sensation. From the aspect of the whole organization, because of the burnout, employees may reduce the quality of services and, as the result, decrease the productivity and working performance. Sometimes, the instances of absence or quitting jobs happen. It causes a tremendous cost liability to individual, organization and society. Therefore, people gradually are concerned and make research on burnout in recent years, and leaders and employees should seriously face the effects it may cause.This report tries to explore the related theories about burnout and provide possible solution to prevent any future burnout symptoms.

並列關鍵字

work stress ； burnout ； athletic burnout ； emotional exhaustion ； depersonalization ； alienation