疫情期間警察人員工作倦怠、自我成就與工作滿意之調查

面對全球COVID-19疫情流行，警察人員配合政府防疫措施，面臨新的任務挑戰。這些挑戰可能帶給警察人員更多工作壓力與倦怠，並影響警察人員的工作滿意。本研究目的是調查疫情期間本國警察人員的工作壓力來源，並驗證社會支持、工作壓力、自我成就、工作倦怠與工作滿意之間的關係。本文蒐集603名警察人員樣本進行實證研究。研究證實，疫情期間警察人員的工作滿意受到自我成就的正向影響與工作倦怠的負向影響。工作倦怠顯著來自於職訓不足壓力、長時工作壓力與長官命令壓力，但可透過社會支持獲得緩解。自我成就的增強來自社會支持與長時工作壓力，但會受到長官命令壓力的負向影響。因此，疫情期間警察機關應充實警察人員抗疫知識與能力，並充分提供警察人員執行抗疫的防護配備與必要的防疫訓練，全面檢討人力政策與勤務及訓練活動項目，改變執勤方式與技巧，建立執勤標準作業程序，調整勤務輪替時間與人力分流安排，降低工作壓力與倦怠，提高員警自我成就與工作滿意。

關鍵字

新冠肺炎；工作壓力；社會支持；工作倦怠；自我實現

並列摘要

During the COVID-19 epidemic, police have new tasks and challenges to implement the government's epidemic prevention policy. These challenges may bring more job stress and burnout to police, and affect their job satisfaction. The purpose of this study is to investigate the sources of job stress of Taiwanese police during the epidemic, and to verify the relationship between social support, job stress, personal accomplishment, job burnout, and job satisfaction. This article uses a sample of 603 police of Taiwan in the empirical study. Studies have confirmed that the job satisfaction of police officers during the epidemic is positively affected by personal achievement and negatively affected by job burnout. Job burnout obviously comes from the pressure of insufficient training stress, long-term work stress and the leader's order stress, but it can be relieved through social support. The enhancement of personal achievement comes from social support and long-term work stress, but it will be negatively affected by the leader's order stress. Therefore, during the epidemic, police agencies should enrich the knowledge and ability of police officers to fight the epidemic, and comprehensively review manpower policies and services and training activities to reduce job stress and burnout, and improve police personal achievement and job satisfaction.

並列關鍵字

COVID-19 ； job stress ； social support ； job burnout ； personal accomplishment

國際替代計量

疫情期間警察人員工作倦怠、自我成就與工作滿意之調查

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