保全業從業人員工作壓力及社會支持與離職傾向間關係之研究

A Study on the Relationships among Job Stress, Social Support and Turnover Intention of Security Guards

林柏榕(Po-Jung Lin)

指導教授 ： 葉上葆

共同指導教授 ： 蕭宏金(Hong-Jin Xiao)

義守大學/管理學院/管理碩博士班/碩士(2014年)

https://doi.org/10.6343/ISU.2014.00238

摘要

國內保全業從業人員往往因各種因素離職率經常高於其他行業，基此，本研究主要探討保全業工作壓力、社會支持與離職傾向之現況與關係，並以高雄市保全業從業人員為研究對象，經刪除未能回收及無效問卷後，有效樣本400份，以工作壓力量表、社會支持量表與離職傾向量表作為研究工具，經描述性統計、信度檢定、因素分析、Pearson積差相關分析及階級迴歸等方法進行分析，研究所得結果如下：(1)保全業從業人員工作壓力平均得分屬於中等偏高程度，各分層面平均得分以工作因素得分最高，人際因素得分最低。(2) 保全業從業人員社會支持平均得分屬於中等偏高程度，各分層面平均得分以家人支持得分最高，上司支持得分最低。(3)保全業從業人員離職傾向平均得分屬於中等略高程度。(4)工作壓力對離職傾向呈正相關並具顯著之影響。
此外，本研究除了對所得結果提出解釋外，並對研究結果的應用加以討論，同時對保全業者建議如下：(1)舒緩保全業從業人員工作壓力，以降低工作壓力之負面影響。(2) 保全業上司對從業人員應鼓勵、尊重與安慰，以提升保全從業人員對社會支持之認知。(3) 瞭解保全從業人員離職原因，以降低從業人員離職傾向之認知。(4)重視工作壓力之影響，以降低人員離職率；另外亦對未來研究提出一些建議。

關鍵字

保全業 ； 工作壓力 ； 社會支持 ； 離職傾向

並列摘要

The domestic security guards did not have higher turnover rates than employee of other industries. This study aims to explore the current status and relationships among job stress and social support and turnover intention of security guards. This study investigated security guards in Kaohsiung City as the object of study. Once deleted the missed and invalid questionnaires, a total of 400 questionnaires were valid. The results which were made by research tools such as job stress scale, social support scale, and turnover intention scale through statistic methods including descriptive statistics, reliability test, factor analysis, Pearson's product-moment correlation and hierarchical regressions are as follow. The results of this research were as followed: (1) The mean score of job stress of security guards was a little higher than middle degree, the mean score of job factor had the most pointed score among all dimensions while the interpersonal factor had the lowest one. (2) The mean score of social support of security guards was a little higher than middle degree, the mean score of family support had the most pointed score among all dimensions while the supervisor’s support had the lowest pointed score. (3) The mean score of turnover intention of security guards was a little higher than middle degree. (4) Job stress was positively associated with and had significant impact on turnover intention.
This research not only provides explanations on the results but also explore the application of research outcome. Moreover, the practical suggestions to security guards are recommended as follows. (1) To relax job stress of security guards to reduce the negative impact of job stress. (2) Supervisors of security guards shall encourage, respect, and comfort security guards to enhance the cognition on social support of security guards. (3) To understand the reason for resignation of security guards to reduce the cognition on turnover intention of security guards. (4) To pay attention to the impact of job stress to reduce the turnover rate of staffs. We also provide feasible directions for follow-up researches.

並列關鍵字

Security Industry ； Job Stress ； Social Support ； Turnover Intention

參考文獻

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一、中文部分

尹曉萍(2007)。監視性作業員工生理疲勞及工作負荷調查研究：保全業，國立陽明大學環境衛生研究所碩士論文。