社會住宅之服務需求與付費認知之研究

由於社會住宅之管理費用與租金低於市價，若政府需達財務收支平衡，可透過節流的方式以減少開銷，故本研究透過發放問卷的方式了解大學生（含夜間部）與社宅租民對於服務項目之需求與付費意願，進而探討社會住宅合理和需要之服務項目。本次問卷發放以大台中地區為範圍，經由紙本問卷方式至各社會住宅和大專院校進行調查，總計回收454份問卷，有效問卷共計392份。研究成果顯示受訪者普遍認同使用者付費的觀念與作法，且對於家務服務構面的需求程度高，另外在全部15項服務當中，社宅居民與大學生僅有兩項服務無需求共識，分別是代丟垃圾和車輛安排。最後，研究結果發現社福需求的影響因子是年齡，而收費機制可優先考慮千元以下的水電修繕與耗材更換。除了上述幾點發現外，本研究仍有其他分析成果可供政府單位、設計單位或物管公司在服務空間、收費項目與服務機制之研擬或規劃參考。

關鍵字

社會住宅；服務；付費；物業管理

並列摘要

Since the management fees and rents of social housing are lower than the market level, if the government wants to balance its financial revenue and expenditure, it can reduce expenses by throttling. Therefore, this study investigated college students' and social housing residents' demand and willingness to pay for the service by distributing questionnaires, and then according to the questionnaire results to discuss the reasonable and needed services of social housings. The paper questionnaires were distributed to social housings and universities in Taichung city. There are 454 questionnaires were recollected, and 392 were effectively received. The results show that respondents generally agree with the concept and practice of user charge, and they have high demand in homemaker service dimension. In addition, among all 15 services, social housing residents and college students have only two services that they have no consensus on demand. Finally, the research results found that the influencing factor of social welfare demand is age, and the charging mechanism can give priority to water and electricity repairs and replacement of consumables below NT1,000. In addition to the above findings, there are still some analytical results else in this study that can be used as a reference for government, architects and property management companies in the research and planning of service space, charging items and service mechanism.

並列關鍵字

Social Housing ； Service ； Payment ； Property Management

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