物業管理業者對於社會住宅營運管理認知與課題之研究

Research on the Property Management Industry's Cognition and Issues of Social Housing Operation Management

楊詩弘(Shih-Hung Yang) ； 徐祥恩(Xian-En Xu)

《物業管理學會論文集》 14屆 (2021/06) Pp. 49-55

摘要

近年台灣推動社會住宅政策所引發的大量興建潮，隨著日後的相繼完工將衍生眾多的營運管理需求。物業管理產業著眼於此龐大的商機，陸續已有業者投入市場。然而，社會住宅的管理特性與一般的公寓大樓頗有差異，若將民間經驗直接應用於公辦社宅的營運，易因管理文化的衝擊而須面臨調整適應。據此，本研究採用問卷法就物管業者對於社宅營運管理的基本認知與實際投入後的課題進行調查，其結果顯示未具社宅經驗之業者，大多具有投入市場之意願，然就營運管理僅具初步的認知，對於願意承接的規模與期間較為保守；而目前從事社宅營管的物業管理業者，認為興辦機關與設計規劃對營運管理的影響最大，在管理服務內容方面則認為住戶生活管理與長期修繕計畫的難度最高。本研究根據以上結果彙整主要課題後召開專家座談會，就竣工後的營運管理歸納社宅與民間公寓大廈的主要差異，以及針對社會住宅的規劃設計階段，提出物業前期規劃的應檢核事項、長期修繕計畫、社宅性能標示明確化之建議。

關鍵字

社會住宅 ； 物業管理 ； 營運管理 ； 長期修繕計畫

並列摘要

In recent years, due to the promotion of social housing policy, a large number of buildings have been constructed in Taiwan. The operation management of these buildings after completion has attracted great attention from property management companies, and some of them have already begun to operate these social housings. However, if the property management industry applies the management experience of private apartments to the operation management of social housings, it may cause problems in practical operation. In view of this, this research uses a questionnaire survey to understand the current situation of the property management industry and the issues that have occurred in the current operation and management of social housing. Based on the statistics of the questionnaire results, this study found that the main problem is that the needs of operation management were not considered at the design stage, and the industry cannot be familiar with the administrative procedures of government agencies. Based on the above results, this research convenes a symposium to build consensus, and then proposes countermeasures for improvement.

並列關鍵字

social housing ； property management ； operation management ； long-term repair plan ； building performance