人際關係及正向情緒對工作滿足及晉陞機會之影響

The Effects of Interpersonal Relationship and Positive Emotion on Job Satisfaction and Promotion Opportunity

陳欽雨(Chin-Yeu Chen) ； 呂博裕(Bor-Yuh Leu) ； 莊可欣(Ko-Hsin Chuang)

《Journal of Data Analysis》 10卷6期 (2015/12) Pp. 191-215

https://doi.org/10.6338/JDA.201512_10(6).0007

摘要

在瞬息萬變的市場，管理者面對事業日漸擴張的版圖，該如何讓員工保持對工作的熱忱而達到公司的目標，長久以來一直是管理者關心的問題。一般而言，組織管理者會利用制度化陞遷，依照員工的年度績效考核給予相等的待遇，讓員工有目標可循。但是如何能在組織內部往上流動，卻也是員工相當在意的課題。本研究主要探討人際關係及正向情緒對於工作滿足及陞遷機會之影響，採用實證研究方式，針對零售業員工進行問卷調查，共收集410份有效樣本，然後採用迴歸分析方式驗證研究假說。研究結果發現：零售業員工之人際關係及正向情緒對工作滿足及晉陞機會均有正向顯著影響，而工作滿足也對晉陞機會有正向顯著影響。此外，工作滿足在人際關係、正向情緒與晉陞機會間具有中介效果。根據結果提出管理意涵及實務建議，可供零售業者擬定人力資源管理策略之參考。

關鍵字

人際關係 ； 正向情緒 ； 工作滿足 ； 晉陞機會

並列摘要

The Asian Development Bank estimates that Asia will increasingly become the focus of global economic development, and therefore Financial Supervisory Commission R.O.C （FSC）expect Domestic banks to continue improving their asset quality in order to grasp the business opportunities in fast-growing economies of Asia. Although T Bank has good credit quality assets, in order to achieve the expectations of the FSC, screening out the small business credit guarantee（SMEG）loans as the object to be improved, because of its overdue loan ratio remains high. By collecting SMEG loans 2,474 cases of T Bank from 2011 to 2013, including 80 overdue cases within a year after receiving loans, as well as to pay interest repayment of principal of the cases were normal 2,394 cases. With the above cases in the financial information and non-financial information before grant loans one year, selected key variables affect the SMEG loans overdue, and use Data Mining methods to establish an appropriate forecasting model of overdue. The test results, ＂the overdue case＂ and ＂normal case＂ of 1: 2 ratio of oversampling constructed with Logistic Regression model, both forecast accuracy and stability, assessed as the best model of this study, and this model can be increased 42.56% probability screened overdue short-term case than not compared to any model prediction.

並列關鍵字

Data mining ； Over sampling ； SME Credit Guarantee ； Overdue loans

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