專科護理師人際溝通能力、組織溝通滿意程度與自我效能關係之探討

Examining the Relationships among Inter-Personal Communication Competence, Communication Satisfaction and Work Self-Efficiency of the Nurse Practitioners

張艾玲(Ai-Ling Chang) ； 許秀櫻(Hsiu-Ying Hsu) ； 顏妃伶(Fei-Ling Yen) ； 張淑真(Shu-Chen Chang)

《台灣專科護理師學刊》 1卷1期 (2015/02) Pp. 17-29

摘要

背景：專科護理師之人際溝通能力、溝通滿足與工作自我效能會影響照護品質，故探討專科護理師之人際溝通能力、溝通滿足與工作自我效能之相關因素有助提升臨床照護品質。目的：探討專科護理師之人際溝通能力、溝通滿足與工作自我效能之相關性。方法：描述相關性研究設計，採方便取樣，於中部某醫學中心召募114名專科護理師，以自填式問卷進行資料收集，問卷包括人際溝通能力、組織溝通滿足及工作自我效能量表，以描述性統計、單因子變異數分析及皮爾森相關分析等進行分析。結果：人際溝通能力、組織溝通滿足程度及工作自我效能，每項總平均得分（滿分5）分別為3.91、3.52及4.02。年齡、科別及宗教信仰，在溝通滿足程度有顯著意義對工作自我效能則無顯著意義。組織溝通滿足程度所有構面和工作自我效能所有構面均有顯著正相關。結論：加強專科護理師之溝通管理，提供正確訊息及溝通滿足，可增進其工作自我效能，提升服務品質及作為未來專科護理師訓練參考依據。

關鍵字

人際溝通能力 ； 溝通滿足 ； 工作自我效能

並列摘要

Background: Nurse practitioner's interpersonal communication competence, communication satisfaction and work self-efficacy will affect the quality of care. To explore the relationships between the nurse practitioner's interpersonal communication competence, communication satisfaction and work self- efficacy will help to improve the quality of care.Purpose: The purpose is to explore the relationships among interpersonal communication competence, communication satisfaction and work self-efficacy of the nurse practitioners.Methods: The study is a descriptive correlational design. A convenient sample of 114 nurse practitioners was recruited from a medical center in the central Taiwan. Data were collected by using self-reported questionnaires, including the Interpersonal Communication Competence scale, the Communication Satisfaction scale, and the Work Self-Efficacy scale.Results: Data were analyzed by using the descriptive statistics, one-way analysis of variance, and Pearson correlation the mean scores (full score is 5) of the interpersonal communication competence, communication satisfaction and self-efficacy were 3.91, 3.52 and 4.02, respectively. Demographics, such as age, work-unit and religion were significantly related to communication satisfaction, but not to self-efficacy. All dimensions of organizational communication satisfaction were positively correlated with all aspects of work self-efficacy.Conclusion: Based on the study findings, the authors suggest that nurse practitioners should be provided with accurate information and continue education to strengthen their communication competence and to enhance their communication satisfaction as well as work self-efficacy; thereafter, to improve the quality of their services.

並列關鍵字

Interpersonal Communication Competency ； Communication Satisfaction ； Work Self-Efficacy

參考文獻

黃玉純、許麗齡、謝素英（2011）．情境模擬溝通課程對提升新進護理人員溝通自信心之研究．護理雜誌，58（5），53-62。[Huang, Y. C., Hsu, L. L., & Hsieh, S. I. (2011). The effect of a scenario-based communications course on self-confidence in novice nurse communications. The Journal of Nursing, 58(5), 53-62.] doi:10.6224/JN.58.5.53

蔣立琦、郭雅雯、林綽娟（2004）．自我效能之概念分析．護理雜誌，51（2），67-72。[Chiang, L. C., Kuo, Y. W., & Lin, C. J. (2004). A concept analysis of self-efficacy. The Journal of Nursing, 51(2), 67-72.] doi:10.6224/JN.51.2.67

鄭秀貞、陳世堅（2007）．專科護理師應具備的能力．護理雜誌，54（5），72-76。[Cheng, C. H., & Chen, S. C. (2007). Nurse practitioner’s capability. The Journal of Nursing, 54(5), 72-76.] doi:10.6224/JN.54.5.72

李雅慧、胡月娟、李雅文、張艾玲（2009）．醫師和護理人員對專科護理師角色與功能之看法及其相關因素探討．護理暨健康照護研究，5（2），109-117。[Lee, Y. H., Hwu, Y. J., Lee, Y. W., & Chang, A. L. (2009). Physician and nurse views regarding the role and functions of nurse practitioners and related factors: An exploratory study. Journal of Nursing and Healthcare Research, 5(2), 109-117.] doi:10.6225/JNHR.5.2.109

洪世欣、黃淑鶴、謝雅宜、謝麗鳳、陳梅麗、汪蘋（2005）．專科護理師執業現況與專業能力之探討．榮總護理，22（1），68-80。[Hung, S. H., Huang, S. H., Hsieh, Y. I., Hsieh, L. F., Chen, M. L., & Wang, P. (2005). Exploration of the professional performance and capability of nurse specialists in a medical center. VGH Nursing, 22(1), 68-80.] doi:10.6142/VGHN.22.1.68