職場霸凌－某醫學中心護理人員之遭遇經驗與其因應歷程質性研究

Workplace Bullying: A Qualitative Study of the Experiences and Copying Strategies of Nurses at a Medical Center

馬淑清(Shu-Ching Ma) ； 江惠英(Hui-Ying Chiang) ； 陳美珠(Mei-Ju Chen)

《南台人文社會學報》 21期 (2019/05) Pp. 29-51

摘要

本研究目的在描述護理人員遭遇職場霸凌的經驗及其因應歷程。以立意取樣訪談了20位親身遭遇職場霸凌的護理人員，透過深度訪談及錄音方式收集資料。以內容分析法進行資料的分析整理，將遭遇職場霸凌護理人員的經驗及其調適歷程歸納出三個主題，分別是難以承受又無力抵抗的夢靨－職場霸凌行為、一場內心的風暴－遭遇職場霸凌感受、叢林生存的法則－遭遇職場霸凌因應策略。期望研究結果除可建構本土護理職場霸凌的知識，並促進管理者對遭遇職場霸凌護理人員之經驗認識，以作為日後擬定相關預防及處理對策之參考，避免它對護理專業發展所帶來的負面影響。

關鍵字

職場霸凌 ； 護理人員 ； 質性研究

並列摘要

This study aimed to describe hospital nurses' experiences of workplace bullying and their adaptions to the bullying. Purposive sampling was applied to recruit 20 nurses who had been bullied at work. The nurses participated in in-depth interviews, which were taped and transcribed verbatim. Content analysis was then conducted on the data. Three major themes of workplace bullying experiences and related adaptions were identified: (1) Unbearable and irresistible nightmares: bullying behaviors in the workplace; (2) An inner storm: perceptions of workplace bullying; and (3) Survival acts: coping with workplace bullying. It is hoped the results of this study will not only contribute to knowledge of workplace bullying of Taiwanese nurses but also support hospital administrators in dealing with this bullying. It is recommended that methods of preventing bullying be developed, along with management strategies for responding to bullying events. In this way, the negative impact of workplace bullying on the professional development of nursing can be avoided.

並列關鍵字

workplace bullying ； nurses ； qualitative study