訓練移轉之影響因素與其結果之研究--以國際觀光旅館員工為例

International Tourist Hotels

趙必孝(Bih-Shiaw Jaw) ； 王喻平(Yu-Ping Wang) ； 張曉平(Hsiao-Ping Chang)

《政策與人力管理》 1卷1期 (2010/07) Pp. 55-106

https://doi.org/10.29944/PPM.201007.0003

摘要

旅館業最大特性是藉由員工服務顧客，但過高的離職率會對旅館的服務品質造成嚴重的威脅。因此員工的職能提升以確保旅館的服務品質已成為現今旅館人力資源教育訓練的要務。本研究透過結構方程模型用以探討國際觀光旅館員工其參與教育訓練時，教育訓練動機促進前驅物（生涯規劃、工作投入、指派、情境阻礙）、教育訓練動機、訓練移轉與訓練成果（職能提升、組織承諾、離職傾向）之間的因果關係。在抽樣部分以台北市國際觀光旅館之正職員工為研究對象，總計發出1000 份問卷，有效問卷回收率為58%。研究結果除發現，教育訓練動機前驅物中，生涯規劃、工作投入及指派會正向影響教育訓練動機，情境阻礙則會反向影響教育訓練動機外。另藉由教育訓練動機，教育訓練促進因素對訓練移轉與訓練成果影響程度將會更重要。

關鍵字

教育訓練動機促進因素 ； 教育訓練動機 ； 訓練移轉 ； 組織承諾 ； 離職傾向

並列摘要

The major characteristic of hotel industry is to service customers by employees, but high turnover rate will lower service quality. It has become a very important task to human resource management about how to increase their training motivation and encourage employees to apply new knowledge and skills on daily task. This study used structural equation model (SEM) to the causal relationship of hotel employees’ training courses attendance among antecedents of training motivation(career planning, job involvement, assignment, situational constraints), training motivation, training transfer and training results (job abilities improvement, organizational commitment, turnover intention).There were 1,000 structural questionnaires distributed to employees of International Tourist Hotels in Taipei and the response rate of survey was 58%. The results of the study were as follows: in the antecedents of training motivation, career planning, job involvement, and assignment were positively related to training motivation, while situational constraints were negatively related to training motivation. By throughing training motivation and antecedents of training motivation will advance the effects degree of training transfer.

並列關鍵字

Antecedents of training motivation ； training motivation ； training transfer ； organizational commitment ； turnover intention