從觀光休閒產業的特性來看,這個產業的員工與管理者,相較於其他產業,明顯存在有工作與休閒領域相互正向外溢的現象,而所謂「工作對休閒助益」即為「在工作領域角色經驗的資源獲得而導致休閒領域角色的正向效果」。本研究旨在探討工作對休閒助益、心理福祉與工作滿意度三者之間的關係,並檢視工作滿意度在工作對休閒助益與心理福祉之間所扮演的中介角色。本研究主要的研究對象為旅行社之管理階層及一般員工。研究問卷採取便利抽樣方式並使用結構式問卷來進行調查。自2021年1月至3月進行資料蒐集,實際回收問卷200份,有效問卷176份。隨後進行敘述性統計、信效度分析、相關分析及迴歸分析。結果顯示工作對休閒助益對工作滿意度和心理福祉有顯著的正向的影響;工作滿意度對心理福祉有顯著的正向影響;工作滿意度在工作對休閒助益與心理福祉的關係有顯著的部分中介效果。本研究驗證了工作對休閒助益、心理福祉與工作滿意度之間的理論架構,而研究結果可提供給旅行社的管理部門制定策略之參考資料。
Based on the industrial characteristics, the employees and managers in the leisure or hospitality industries may have more positive resources interaction between work and leisure domains than other industries. Work-to-leisure facilitation refers to the extent to which a person's engagement in work domain provides gains that contribute to enhancing the functioning of leisure domain. This study investigated the relationships among work-to-leisure facilitation, job satisfaction, and psychological well-being from travel agency employees. Furthermore, mediating effect of job satisfaction was also examined in this study. A convenience sampling and face-to-face interview was conducted in this study. Data was collected from January to March 2021. A structural questionnaire was used to collect data. The procedure resulted in interviewing 200 employees. Twenty-four invalid questionnaires were excluded resulting in 176 usable responses. Subsequently, the descriptive analysis, reliability and validity analysis, correlation analysis, and regression analysis were conducted. The results showed that work-to-leisure facilitation has significant and positive impacts on job satisfaction and psychological well-being; job satisfaction has a significant and positive impact on psychological well-being. Furthermore, job satisfaction has a partial mediating effect on the relationship between work-to-leisure facilitation and psychological well-being. Finally, the research confirms the theoretical framework for relationships among work-to-leisure facilitation, job satisfaction, and psychological well-being. The results are suggested to be useful references for the managerial sector while setting up their managerial strategies.