影響企業實施高績效工作系統與智慧資本水平之因素探討

A study on the factors affecting the implementation of high-performance work systems and the level of intellectual capital

鄭琡蓓(Shu-Pei Zheng) ； 黃同圳(Tung-Chun Huang)

《就業與勞動關係季刊》 2卷1期 (2012/03) Pp. 18-40

https://doi.org/10.6674/TWELRQ.201203_2(1).0002

摘要

近年來由於競爭環境變動日趨激烈，企業人力資源管理功能逐漸從行政管理轉變成為策略性角色，越來越多的企業透過對人力資源的策略性管理做為企業競爭優勢的來源(Pfeffer，1998)，學者亦試圖發展出一套可協助組織達成策略性目標以及對組織績效產生最大效能的人力資源管理措施，本研究稱此類最佳實務為「高績效工作系統」(HPWS)，並針對高績效工作系統、智慧資本及企業競爭策略之關係，進行二個部份的研究探討：第一部分比較國內企業人資主管與直線部門主管運用公司HPWS的情形與智慧資本水平；第二部分研究不同組織特性與實施HPWS及智慧資本水平之關係。本研究以全台上市上櫃公司為研究對象，透過問卷調查法共回收直線主管與人力資源、主管的有效配對問卷220份，有效回收率18.24%，據以被視國內企業HPWS與智慧資本現況與水平，並運用變異數分析比較不同產業、規模之企業在HPWS與智慧資本上的表現差異，以及探究不同的策略取向是否會影響公司HPWS的作法以及智慧資產水平，最後提出管理實務建議。

關鍵字

高績效工作系統 ； 智慧資本 ； 競爭策略

並列摘要

In this study, high-performance work systems (HPWS), intellectual capital and the relationship between corporate competitive strategies are investigated in two parts: (1) To compare the capital charge of domestic enterprises and the line departments who use the company in charge of the case of HPWS and the level of intellectual capital. (2) To explore the characteristics of different organizations and implementation of HPWS and the relationship between the level of intellectual capital. This study conducted a questionnaire survey to understand the implementation of Taiwan HPWS on current business conditions , a total of 1,206 questionnaires, 220 valid questionnaires were matched, the effective response rate of about 18.24%. Using the results to view domestic enterprises HPWS and intellectual capital status and level, and use of variance analysis and comparison of different industries , scale enterprises for its HPWS and the intellectual capital performance of different situations , and explore the different business characteristics of the competitive strategies chosen by anything different, combination of different strategies , thereby affecting whether HPWS practices within the company and the level of intellectual assets, and finally propose management recommendations for practitioners as a reference.

並列關鍵字

high-performance work systems ； intellectual capital ； competitive strategies