逆境商數、工作壓力與工作滿足關係之研究

On the Relations between Adversary Quotient, Work Pressure and Work Satisfaction

沈昭吟(Chao-Ying Shen) ； 張瑞真(Jui-Chen Chang)

《經營管理論叢》 5卷1期 (2009/06) Pp. 21-37

https://doi.org/10.6872/OMR.200906_5(1).0003

摘要

近年來由於全民健康保險政策的變革與持續緊縮的限制，醫療產業面臨品質提升、財務收支及大型醫院不斷擴增規模的競爭環境；使得中小型醫院之經營管理產生極大的改變。因此，醫療從業人員在面臨工作壓力與學習壓力的與日俱增，仍能保持樂觀態度積極的學習熱忱，以正面態度回應逆境並克服工作壓力，進而對工作感受滿足，為醫療管理者首要之務。Paul G. Stoltz（1997）指出逆境商數（AQ）愈高，愈能以彈性面對逆境，積極樂觀，接受困難的挑戰，發揮創意找出解決方案且表現卓越。因此，本研究目的在探討醫療從業人員之逆境商數對工作滿足之關係與其工作壓力是否產生調節作用。本研究參考國內外相關文獻，以期建構適合衡量之「逆境商數量表」、「工作壓力量表」與「工作滿足量表」，運用問卷調查之方法測量與蒐集資料，並對三者之間進行相關性的探討。以南部署立醫院醫療從業人員為母體，以檢驗研究之假設。結果發現，逆境商數與工作滿足具有顯著相關；工作壓力與工作滿足有顯著負相關，逆境商數與工作壓力包括工作負荷、角色模糊、角色衝突之交互作用，對工作滿足呈現部份負相關，驗證研究之假說。此外，不同的個人屬性變項的逆境商數亦有部分顯著的結果；本研究亦發現公職人員的逆境商數低於非公職人員。最後本文針對所獲結果加以討論，提供學術界與實務界之參考並對後續研究提出建議。

關鍵字

逆境商數 ； 工作壓力 ； 工作滿足

並列摘要

Recently medical-care industry in Taiwan has faced major challenges such as quality promotion, financial balance and increasing competition from ever-increasing large-scale hospitals due to reform and restriction in healthcare policy. This has led to drastic changes in the management of small and medium hospitals. How to ensure that their medical practitioners are able to deal with adversary situations with positive altitude has become top priority for medical-care managers. Paul G. Stoltz (1997) has shown that the higher the Adversary Quotient (AQ), the better one can perform under adversary situations. With reference to domestic and foreign literatures, this study conducted survey for data in Adversary Quotient, Work Pressure and Work Satisfaction. The survey was conducted and analyzed among medical-care practitioners in public hospitals in Southern Taiwan. The result shows that adversary quotient and work satisfaction are significantly correlated while work pressure and work satisfaction are negatively correlated, conforming to the research hypothesis. However, adversary quotient and work pressure, including interaction between role stressors (overload, ambiguity and conflict), are negatively related to work satisfaction Adversary quotients of various personal attributes are partially significant. Interestingly, adversary quotients of public service personnel are lower than those of non-public service personnel. This study concludes by discussing the implications of major findings for academic and industries and making suggests for further study.

並列關鍵字

Adversary Quotient ； Work Pressure ； Work Satisfaction