公部門人力投資成效之衡量：以高雄市政府為例

Measuring the Human Resources Investment for Public Sectors: A Case of Kaohsiung City Government

邱燈助(Teng-Chu Chiu) ； 石孟勳(Meng-Hsun Shih)

《經營管理論叢》 2009特刊 (2009/12) Pp. 21-39

https://doi.org/10.6872/OMR.200912/SP.0002

摘要

本研究除了建構公部門在人力資源的投資成效評量指標之外，並且作為公部門在人力投資缺口與與成效上的總體檢，以及組織未來人力投資規劃與人才培訓計畫的參考指標，以期進一步提升公務人力素質，協助公部門提升競爭力。因為公務員的素質是決定提昇國家競爭力之重要因素，關鍵在於能否有效的投資開發人才及培育優質的公務人力。人力資本的投資比非人力資本的投資回報高（Becker，1992），但是台灣尚無一套適合的評量指標，來評估整體公部門的人力投資成效。如能透過推行政府人力投資之成效評量，將可促進內部成員溝通、團隊合作並達到激勵效果，並可作為市府各局處在人力資源投資成效上的自我體檢及未來人力投資規劃的參考指標。本研究成果將可為公部門制定人力投資的策略方向，並提供各單位具體的建議，以作為公部門組織診斷之依據。本研究經由文獻、訪談與統計分析，得出七項評量指標之整體架構，最後使用結構方程模式（Structural Equation Model）來驗證各構面之間的關係。

關鍵字

人力投資 ； 人力投資衡量 ； 人力資源管理 ； 訓練成效

並列摘要

In addition to constructing measurement indices for the assessment of results in investment in HR in the public sector, this study also aims to examine gaps between investment in HR and its efficacy. The indices serve as references in planning for future investment and development in HR. It is hoped that quality of public sector HR can be enhanaced, and competitiveness be increased. Since the quality of public officials is an important factor determining the competitiveness of a country, the key to higher competitveness lies in whether investment in public sector HR development is effective. Becker (1992) considered investment in human capital to yield higher return than non-human capital. However, there has been no suitable measurement index in Taiwan to evaluate the overall results of public sector investment in HR. The implementation of measurement results of government investment in HR may enhance internal communication, team collaboration and motivation. It can further be used by all departments of the city government in assessing the results of investment in its HR, and act as references in planning future investment. The results of this study may aid the public sector in developing a strategic direction for investment in HR, and provide practical criteria for future development. Through study of literature, interview and statistical analysis, a model comprising of 7 indices was constructed. Structural equation modeling was performed to verify the relationships in each dimension.

並列關鍵字

Human lnvesment ； Human Invesment Measurement ； Human Resources Management ； Training effect