Research on Service Quality Evaluation of Highland Railway Passenger Station based on Kano Model

In order to improve the service quality of the plateau railway passenger station, this paper takes Lhasa as an example, uses the questionnaire survey method and random spot check method to obtain the data station accounts provided by the train passengers, and determines the factors affecting the service quality of the plateau railway, the corresponding strategic priorities and countermeasures according to the application analysis of the Kano two-dimensional quality model.

關鍵字

Highland Rail Passenger Station ； Quality of Service ； Evaluation Indicators ； Carnot 2D Quality Model

參考文獻

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Research on Service Quality Evaluation of Highland Railway Passenger Station based on Kano Model

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