影響國際觀光旅館組織氣候、員工情緒勞務與工作滿足感之間之關係暨結構模式性別恆等性檢定

The Structural Equation Modeling Construction and the Gender Structure Invariance Assessment of Factors Affecting the Relationship of Organizational Climate, Emotional Labor, and Job Satisfaction for International Tourist Hotels Employees

張偉雄(Wei-Hsiung Chang)

《旅遊管理研究》 11卷1期 (2020/12) Pp. 69-92

https://doi.org/10.6934/TMR.202012_11(1).0003

摘要

本研究旨在探討國際觀光旅館組織氣候、從業人員情緒勞務與工作滿足感之互依關係與重要性；並透過LISREL 9.10統計程式之結構模式多群組樣本進行潛在變項徑路分析及性別恆等性檢定。研究發現：男女員工在影響組織氣候、情緒勞務與工作滿足感3因素上之配對測量截距參數限制決斷值依序為人際關係、開放系統、表達情緒、調節情緒、應變情緒、團隊合作、教育訓練、溝通、獎酬制度共9個觀察指標之起始點表現不同；且男員工在5個觀察指標表現低於女員工。此外，組織氣候會影響情緒勞務及工作滿足感且情緒勞務具中介效果；研究結論對於組織人力資源發展之重整與檢視具其重要的理論與實踐意義。

關鍵字

工作滿足感 ； 恆等性檢定 ； 情緒勞務 ； 組織氣候 ； 結構模式

並列摘要

The purpose of this study mainly aimed at exploring the relationship of organizational climate (OC), emotional labor (EL), and job satisfaction (JS) for international tourist hotels employees; meanwhile, to test a multigroup sample SEM and to assess the gender structure invariance of factors affecting each variable of dimensions could be explored. The findings were cited as follows: Affecting the relationship of OC, EL and JS on the 3 factors of male and female employees matching the critical ratio for limit between measurement intercepts parameters sequence of the human relation climate, rational goal climate, expression of emotions, emotional regulation, emotional strain capacity , teamwork, education and training, communication, reward system, 9 observed indicators of the starting performance is different; and that male employees' scores is lower than female's in the 5 observed. The study results are implied that important theoretical and practical significance on helping organization restructure the advantages of human resources development (HRD). Based on above statements, recommendations for future research and applications of the results were suggested for basis of business operations as well.

並列關鍵字

Job Satisfaction ； Invariance Assessment ； Emotional Labor ； Organizational Climate ； Structural Equation Modeling