Application of Long-Acting Communication Mechanism in Improving nursing staff satisfaction in the Emergency Department

Sang Ziyang ； Luo Yumei ； Huang Jianmao ； Huang Xuanjie

《Medical Research》 2卷4期 (2020/12) Pp. 16-21

https://doi.org/10.6913/MRHK.202012_2(4).0003

摘要

Objective: To explore the application of long-acting communication mechanism in improving nursing staff satisfaction in the emergency department. Methods: Since January 2020, the nursing management plan of the emergency department has been adjusted, a multi-channel and multi-departmental communication platform has been established, and a long-term communication mechanism involving all staff in the emergency department has been required to improve the quality of nursing work and improve the satisfaction of emergency department employees and patients. Results: After adjustment, the enthusiasm of nursing staff in emergency department were significantly improved, and the satisfaction of nursing staff was significantly improved (P ＜ 0.05). Conclusion: The application of long-term communication mechanism in emergency department nursing management can significantly improve the quality of nursing management, so as to effectively improve the satisfaction of nurses with the work.

關鍵字

emergency department ； long-acting communication ； satisfaction ； nurse