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摘要


Interaction is the key point for the co-creation. Two types of interactions are identified, that is, direct and Indirect interaction. In construction industry, both client and construction films are able to co-create value through interactions. This paper explains a new dominant logic in marketing and demonstrates how interactions are able to be managed in this new logic. A Chinese decoration firm is taken as an example to analyse solutions in managing interactions and both strategies as well as implementation plans are discussed in this paper.

參考文獻


Christian Grönroos, 2011. Value co-creation in service logic: A critical analysis. SAGE,11(3), pp.281-287.
Christian Grönroos and Johanna Gummerus. 2014. The service revolution and its marketing implications: Service logic vs service-dominant logic. 24(3), pp. 2-20.
C.K. Prahalad and Venkat Ramaswamy. 2004. Co-creating unique value with customers. STRATEGY & LEADERSHIP.32(3), pp.4-9.
Marcos Fuentes, Hedley Smyth, Andrew Davies. 2019. Co-creation of value outcomes: A client perspective on service provision in projects. International journey of project management, pp.1-20.
Ravald, Annika & Groonroos, Christian. 1996. The value concept and relationship. European Journal of Marketing. 30. 1pp. 9-30.

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