外銷食品證明申辦流程改善探討

背景：外銷食品證明為許多國家對進口食品之管制措施之一，近年我國政府大力推動及輔佐外銷產業，如何能保證外銷食品衛生安全品質的同時，又加快外銷食品英文證明文件之核發，是影響我國外銷產品競爭力之重要環節。目的：核發外銷食品證明之流程經過多次簡化措施，多數業者仍期望改善。本研究之目的即為探討對於申辦業者而言，如何真正達到實際「改善」申辦流程，並進一步成為外銷食品業者之助力。方法：本研究先蒐集相關文獻作為實證之基礎，探討提升本研究個案行政效能以達到民眾需求之可行方法，接著針對個案之客觀資源，及將歷年業者說明會中業者提問與建議做系統化分析整理後，擬定質性研究之深度訪談（in-depth interview）方向，並設計半結構式訪談大綱，針對申辦過外銷食品英文證明之業者作深度訪談。結果：本研究將2014年至2018年業者說明會中，業者於綜合討論時段提出之提問或建議中，經本研究分類為「核發流程建議及時效問題」之反映事項作分析探討，並對四位有足夠申辦經驗之業者作個別深度訪談。就2014年至2018年業者於業者說明會提出之三大層面共33項建議，被提出最多次為「簡化核發流程縮短作業時間」層面之「縮短發證時間」分類，另包括：「簡化流程或文件」、「同一商品再次申請之簡化」、「評估線上申辦省時效果」、「查廠簡化為每1-2年1次」、「多階段審查同時進行」、「簡化繳費領證程序」、「簡化查廠頻率」、「合併驗證及證書核發之查核程序」及「增加第三方驗證取代實地查核」等分類建議也與縮短發證時間之訴求相關；深度訪談四位受訪者中有三位都提及有感受到加快取得證書的時間，主要建議為避免過度制式化要求文件為官方證明，應以合理可連結為目的；查廠模式建議可適度依產品性質、產品製程、業者規模及業者管理品質等角度評估是否有查廠必要，並期望改善申辦系統「上傳空間不足」之問題。結論：本研究發現多數業者建議已納入改善措施，公告作業天數已全面縮短2工作天；多數受訪者對食藥署實施之多次簡化措施持正面觀感，主要對簡化申辦應備文件感受較明顯，且受訪者中多數有感受到加快取得證書的時間。未來建議將重點著眼於改進線上申辦平台之上傳空間、加速入帳確認及電子證明之核發等改善措施。

關鍵字

外銷食品證明；申辦流程；簡化流程；公共服務；改善服務；個人深度訪談

並列摘要

Background：To check the export proof document is one of the control measures for imported food in many countries. In recent years, Taiwan Food and Drug Administration (TFDA) promotes many ways to reduce the processing time of export proof document applications for domestic processed food manufacturers. How to ensure the hygiene and safety of exported food while accelerating the processing time for export proof document could be an important impact factor of product competitiveness. Purpose：The main purpose of this study is to find out how to really "improve" the application process of export proof documents to meet the needs of our food exporters, and what other approaches can be taken in the future. Methods：This study categorized and organized the suggestions made by participants in past explanation conferences at first. After that, this study conducted semi-structured interviews to collect data from the experienced applicants. Results：A total of 33 recommendations on the three major concepts were proposed by participants in past explanation conferences from 2014 to 2018. The most frequently mentioned is the category of "To shorten the processing time" at the concept of "To simplify the issuance process and to shorten the operation time". Categories such as "To simplify process or required documents", "To simplify reapplication process of the same product", "To evaluate of time-saving effect of online application", "To reduce the factory inspection to once every 1-2 years", "Multi-stage reviewing at the same time", "To simplify the procedures for paying for and receiving the certificate ", "To reduce the frequency of factory inspection", "To combine the procedures for verification and the issuance process " and "To replace the on-site inspection with the third-party verification " are also related to the demand for shortening the processing time. Three of the four interviewees mentioned the accelerated time to receive the certificates in their in-depth interviews. Three major recommendations were proposed: (1) to avoid requiring excessive formalized documents, which should be reasonable and flexible. (2) To evaluate whether it is necessary to inspect the factory from the perspectives of product classification, product manufacturing process, size of the manufacturer, and management quality of the manufacturer. (3) To improve the insufficient upload space in the application system. Conclusions：This study found that most of the interviewees had a positive view of the simplification measures implemented by TFDA. They mainly felt the simplification of the documents required for application, and most of the interviewees felt the accelerated time to receive the certificates. In the future, the recommendations are as follows: "to make efforts to improve the uploading space of the online application system", "to accelerate the time to confirm the payment has been received, and "to issue electronic certificates".

並列關鍵字

export proof document ； process improvement ； public service ； service improvement ； individual in-depth interview

參考文獻

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外銷食品證明申辦流程改善探討

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