大學圖書館書目加值之研究

A Study of Bibliographic Record Enhancement at University Libraries in Taiwan

李依霖(Yi-Lin Lee)

指導教授 ： 藍文欽

國立臺灣大學/文學院/圖書資訊學研究所/碩士(2014年)

https://doi.org/10.6342/NTU.2014.00687

摘要

目錄乃圖書館服務的基礎，也是使用者取得圖書館館藏的主要入口之一。提升目錄的功能與查詢效益，是圖書資訊界長期以來關注的議題。書目加值是改善目錄的途徑之一，即在圖書館目錄提供的制式書目資訊之外，增加額外的相關訊息，如：目次、摘要、封面等，協助使用者辨識與選擇所需資源。不少研究顯示使用者有書目加值的需求，然而編目館員為書目加值的實際執行者，卻鮮少研究探討編目館員對書目加值的看法，及圖書館對書目加值的了解與重視程度。爰此，本研究調查國內大學圖書館實施書目加值的情況，也探索編目館員對於書目加值的認識與看法，包括從事書目加值的經驗、遭遇困難與影響因素等。
　　本研究分兩階段進行，第一階段透過問卷調查法，調查國內162所大學圖書館進行書目加值工作的實際情況及各圖書館對於書目加值的看法；第二階段訪談14位大學圖書館編目館員，深入探索其對於書目加值的認知與建議，並了解他們在實施書目加值的經驗、遭遇的困難與影響因素。
　　問卷研究結果顯示，124份有效問卷中有56所大學圖書館實施書目加值，加值館藏類型以「中文紙本圖書」、「西文紙本圖書」及「視聽資料」為主，加值項目以「封面」、「摘要」與「其他網站」居多。書目加值多以「提供外部資訊的超連結」呈現，書目加值資訊的來源以編目館員提供的比例較高。此外，由訪談的結果可知，館員多認同書目加值的價值，也相信使用者有書目加值的需求，對未來提供書目加值服務持贊同態度。館員認為書目加值的未來，與鏈結開放資料、大數據、資源探索服務及WebPAC的呈現介面相關。在從事書目加值的過程中，加值來源包含由館員提供、由廠商或系統提供及由使用者提供，當圖書館的加值來源不同，實施書目加值的過程會遭遇不同的困難。影響書目加值實施的因素，包括館員、主管、使用者、組織氛圍、圖書館規模、經費、系統、時間、加值品質與業務量等面向，若欲實施須衡量諸多條件。從事書目加值的人才需具備能力、經驗與人格特質三方條件，未來可朝這三方面培養所需人才。

關鍵字

書目加值 ； 編目館員 ； 大學圖書館 ； 線上目錄

並列摘要

The library catalog is the main finding tool for items owned or made available by a library. How to enhance and enrich the library catalog to improve its functionality and efficiency has become one of the major concerns of the library and information science field. Studies have revealed that enriched and enhanced bibliographic records are welcomed by catalog users. However, what do catalogers, who are the actual doers of the cataloging task, think about the bibliographic record enhancements? So far, we do not know much. The aim of this study is to explore the question from the perspective of library catalogers. The purpose is twofold: (1) to survey and investigate the status quo of the OPAC enhancements services provided by university and college libraries in Taiwan, and (2) to acquire knowledge about the catalogers’ understanding, opinions, and experiences of bibliographic record enhancements.
　　This study includes two stages. First, the researcher carried out a questionnaire survey of 162 university and college libraries in Taiwan to investigate the state of their bibliographic enhancements. 124 institutions (76.5%) responded. Second, 14 library catalogers were subsequently invited to participate in an in-depth interview about their opinions and experiences of the bibliographic enhancements services they provided.
　　The results of the questionnaire survey indicate that 56 of the 124 responding university libraries have provided enhanced bibliographic records. The top three collection types chosen for enhancement are Chinese books, foreign language books and audio-visual materials. The three most common added items are table of contents, abstracts and other websites. The most common way for presenting enhanced bibliographic records is through providing hyperlinks to external information. The library catalogers are the major source for generating the enhanced information. In addition, most librarians tend to agree on the value and utility of bibliographic record enhancements. They also believe that users need enhanced bibliographic records. Their opinion on keeping or planning to serve bibliographic enhancements is generally positive. For the future development of bibliographic enhancements, the interviewees suggest that we should pay attention to the progress of linked open data, big data, web-scale discovery service, and the WebPAC interface. During the process of enhancing bibliographic records, different approaches may encounter different problems and difficulties. The factors that affect the implementation of bibliographic enhancements include librarians, library directors, users, organization environment, the library scale, budget and funds, ILS systems, time pressure, the quality of enhanced bibliographic records, and workloads.

並列關鍵字

Bibliographic record enhancement ； Enriched bibliographic record ； Library cataloger ； Online public library catalog ； OPAC enhancements ； University library

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