Unified Communication 與 VoIP Cloud API 系統使用開放源碼的可行性分析

Feasibility Study of a Unified Communication and VoIP Cloud API System using Open-Source Solutions

安德魯(Diego Ballesteros)

指導教授 ： 游張松

國立臺灣大學/管理學院/企業管理碩士專班/碩士(2013年)

https://doi.org/10.6342/NTU.2013.01170

摘要

無資料

關鍵字

voip ； unified communication ； telephony ； API

並列摘要

This thesis explores the feasibility of creating a Unified Communication and VoIP API system using open-source solutions. Integration of real time communication services such as voice and video into web based services is also explored as the new WebRTC standard allows for new innovative applications. An easy to use cloud API is the bridge between the developer and the API infrastructure hiding all its complex technical aspects. This brings new business opportunities for companies and developers that before didn’t dare to explore such possibility because the lack of knowledge of how to do it or expecting a high level of investment to build the infrastructure required. An API minimizes all those threats and let developers to focus on the added values expected from its applications.

With this thesis, we expect to provide a reference point for unified communication API platforms. We introduce the technical details of the system form a high level point of view focusing more on the user experience and business potential of this implementation. Building voice, video and messaging applications for the web browser have never been so easy before.

並列關鍵字

voip ； unified communication ； telephony ； API

參考文獻

Collins, D. (2003). Carrier Grade Voice Over IP.

Jacobson, D. (2011). APIs: A Strategy Guide.

Shurman, J. (2009). Microsoft Voice and Unified Communications.

(2012). Retrieved from Infonetics: http://www.infonetics.com/pr/2012/VoIP-UC-Services-Market-Highlights.asp

(2012). Retrieved from AT&T: http://www.business.att.com/content/ebook/UCaaS_Gains_Traction_in_the_Enterprise_Nov262012.pdf