老人福利照顧服務產業建置與經營成功關鍵因素

本研究之目標為：1.瞭解經營成功之老人福利照顧服務產業（機構）之關鍵成功因素。2.發覺經營一處老人福利照顧服務產業（機構）之成功指標及其權重。為達研究目標，本研究結合「值化與量化」的研究方法，採用專家意見先從十個構面五十個準則修正評估後成為五個構面二十五個準則，最後再修正成為三項構面及十項準則後製成問卷。先將問卷寄送給我國93年度評鑑為優、甲等機構負責人、相關專業學者及機構管理之專業人員等協助填寫問卷。　　經採用層級分析法（Analytic Hierarchy Process, AHP）的研究結果發現，老人福利照顧服務產業（機構）建置（興建地點）與經營成功關鍵因素，在建置（興建地點）是以「北部地區」為最理想。經營則是以「經營理念與組織資源」為最重要的兩大構面。此外由經營指標的準則權重值發現，老人福利照顧服務產業（機構）建置（興建地點）與經營成功關鍵因素與傳統的因素較大的不同在於「經營理念」的（1）符合顧客需求、（2）完整的專業團隊與設備兩項，為本研究認為權重值最高的項目。

關鍵字

照顧服務產業；層級分析法；評估構面與準則權重；建置：興建地點

並列摘要

This research is aimed to： 1. Explore the key successful factors of the caring facilities. 2.Apply AHP method to find the substantial indicators and their corresponding weights. This research asking health care specialists to modify the original “ten dimension, fifty criteria” form into the new “three dimension, ten criteria” questionnaire which integrate both quantitative and qualitative characteristics of healthcare facilities. Then send the new form to those directors of care facilities that being accredited as excellent or good in 2004 governmental accreditation program and to health care specialists also. By using the Analytic Hierarchy Process (AHP) analysis, “management ideology and the facility sites” are the most important two dimensions .As to the facility site, northern area is considered as the best area to choose. Regard to the management ideology the running philosophy and organizational resource were thought to be most meaningful indicators. By reviewing the weight of management indicators, the key successful indicators in management ideology dimension would be (1) meet customers demand and (2) strong expert team and facility installation level.