企業在不同成長階段的資訊化策略發展歷程比較研究 –以台達電子為例

A Comparative Study of the Strategic Development of Information Technology in Enterprise Growth Path

吳蓬琪(Fon-chi Wu)

指導教授 ： 曹承礎

國立臺灣大學/管理學院/資訊管理學研究所/碩士(2004年)

https://doi.org/10.6342/NTU.2004.01046

摘要

論 文 摘 要
論文題目：企業在不同成長階段的資訊化策略發展歷程比較研究
–以台達電子為例
作 者：吳蓬琪 九十三年六月
指導教授：曹承礎

企業進行〝資訊化〞的動機，主要在於提昇資源系統整合能力、追求競爭力、以及國際運籌成本的考量等。我們發現在同一企業不同成長階段，因應不同的外在環境和競爭力的變革所採取的〝資訊化策略〞規劃演進的差異。又企業在不同階段採取的資訊化策略是否有較適當的〝系統導入機制〞配合，以及系統化的品質管理方法對導入機制的影響三個問題作深入探討。
經過文獻探討和個案分析後，作者提出下列4點結論：
• 資訊化策略規劃受環境、決策特質、企業策略目標、組織資源和條件四個因素影響。
• 企業在不同的〝資訊化策略〞階段，應配以適當的〝系統導入機制〞。
• 〝系統導入機制〞的品質管理弁酮O必要的。
• 軟體系統公司可針對企業對資訊系統的弁鄔M品質要求，從事軟體產品的市場開發。

從台達電子的資訊系統導入經驗中，作者歸納出下列幾個關鍵成它]素：
• 創業者的決心，調整組織文化的取向配合。
• 系統化的品質管理是成左疑鶬銦A也是有效的成本控制要件。
• 導入顧問具有的產業經驗和知識。
• 系統使用者破除資訊化是資訊工程人員的專業迷思。
• 資訊化產業價值鏈上必須包含夥伴企業的作業流程總整合。

同樣的在個案企業進行資訊化的經驗中，也有失敗的例子，歸納其原因：
• 組織的承諾不足。
• 各事業部產銷作業流程差異大。
• 錯估導入顧問對系統工具和產業的作業知識。
• 忽略價值鏈上合作夥伴的能力與意願。

關鍵詞：階段性資訊策略發展比較

關鍵字

階段性資訊策略發展比較

並列摘要

THESIS ABSTRACT

Title: A Comparative Study of the Strategic Development of Information Technology in Enterprise Growth Path

By Fon-Chi Wu
MATER DEGREE OF BUSINESS ADMINISTRATION
DEPARTMENT OF INFORMATION MANAGEMENT
NATIONAL TAIWAN UNIVERSITY
JUNE, 2004
ADVISOR : Dr. C.C. Chou

Among the major drivers for an enterprise to utilize information technology are upgrading the capability of enterprise resources integration, competitiveness and lowering the cost of international logistics. This thesis studies the following three aspects:
1. Given the variety in the external environment and differences in competition that may be encountered, does the development of the strategic information system planning differs greatly during the enterprise’s growing path.
2. As an enterprise grows and takes on board timely information technology, is there of necessity a proper implementation management system.
3. In addition, how does the quality of the management system affect the implementation management system?

After reviewing case studies and theoretical papers, the writer reaches the following conclusions:
l Planning the strategy for utilizing information technology is influenced by four major factors: social environment, the enterprise’s strategic goals, organization resources and internal terms.
l System Implementation Management should be properly installed at different utilizing information technology strategy stages.
l Quality management is essential to the System Implementation Management.
l Software companies can develop and market their products and services according to the requirements on system function and quality from the enterprises.

After reviewing the information system implementations in Delta Electronics Incorporated, the writer identifies the following related successful key factors:
l The founder’s decisive patronage power to adjust the organizational culture direction for new changes.
l Systemized quality management (which is key to successful and effective cost control).
l The domain knowledge and experience of implementation consultants.
l The information systems on e-commerce for industrial value chain which includes the integration of the operation processes among trading partners.

The following key factors for failures are also identified:
l The commitment from the organization was not significant enough.
l Big differences of order fulfillment processes among business units.
l Poor estimation of the capability of the implementation consultants both on the system tool and domain operation knowledge.
l Failure to include the trading partners’ willingness and IT capability.

Keyword : IT strategy development roadmap

並列關鍵字

IT strategy development roadmap

參考文獻

5.台達電子工業股份有限公司2001年報﹐民國九十二年

8.Bernard Boar, “The Art of Strategic Planning For IT”, 2001

9.Charles C. Poirier & Michael J. Bauer, “E - Supply Chain”, 2001

參 考 文 獻

1.司徒達賢﹐策略管理﹐台北：遠流出版﹐民國八十四年