- 學位論文
影響廠商進行協同合作關鍵因素及績效評估之實證研究
Research on key factors and performance assessment to launch collaboration
摘要
在面對瞬息萬變的商業經營模式、組織疆界的日漸模糊，供應鏈上的成員莫不尋求合作的可能性以追求企業的虛擬擴張，建立合作夥伴關係，達到具有競爭優勢的地位。在過去的文獻研究裡，大多以技術的觀點描述如何進行協同設計，進行資料交換、及知識分享，鮮少提及促成協同作的因素為何，該如何衡量參與協同合作後的績效改善等議題。 本研究乃以文獻為架構的前提下針對具有產品生命週期短、快速回應顧客需求特質的廠商探討在何種情況下，廠商願意參與協同合作的潛在因素及參與協同合作後的績效衡量。並比較三種產業：製造業，紡織業及電子資訊業在這些潛在因素下的差異性。 從文獻中我們將歸納出五個潛在因素分群，資產互補性、文化相容性、作業程序相容、環境因素及交易成本等五個觀點來發展問卷設計，而後進行統計方法的因素分析。實驗結果依據萃取出的因素針對三種不同的產業進行多重比較，探索存在於產業間的差異性。最後則是利用問卷用來攫取廠商衡量績效的量化指標，並以績效指標重視程度的排序方法，來彌補量化指標的不足。 實驗歸納出，潛藏在廠商進行協同合作的考慮因素共有九個因素分別是資源互補性、組織健全性、管理專業程度、資訊充足程度、作業程序相容、環境的不確定性、環境的差異性、Know How的掌握程度及交易成本。而這些因素在不同的產業間存在不同的差異。績效指標則以降低成本、利潤的增加、減少投資的風險、縮短訂單完成的回應時間及縮短產品上市的時間為廠商最重視的五個指標以支持協同合作的長期進行。
並列摘要
With the emerge of various kinds of business models and the indistinct boundaries among firms, the members on the whole supply chain take a shot at the possibility of cooperation , collaboration to pursue virtual enterprise for expanding economic territory, reaching the relatively competitive status. In the past, literate documents and research, most of them described on a basis of technology views how to launch collaboration, data exchange, and experience or know-how share instead of the direct or indirect factors and meanwhile what comes to be the criteria to measure the performance of collaboration. This research, on a frame of literate documents or papers and on a basis of firms with characters of short product life cycle and quick response to consumer demand, address under what circumstance would firms launch collaboration and what concludes the criteria to measure the collaboration performance. Besides, the discrepancy among manufacturing industry, the textile industry and electronics information industry will be compared and brought up as well. In the first part, five potential factors will be concluded from papers as follows, resource complementarity, culture compatibility, operation process compatibility, environmental variation, and transaction cost to develop questionnaire to proceed with factor analysis via statistics method. Second part, multiple comparison method will go on among 3 industries mentioned above according to factors that are extracted in last experiment to explore the discrepancy existed among them. The last part is to acquire performance criteria in a quantitative way via questionnaire done by firms. In addition, the importance degree of performance criteria will be ranked in sequence to supplement the insufficient evident that could not tell which is more important between both important. The experiment eventually draws up 9 factors that existed potentially among firms to launch collaboration as follows, resource complementarity, organization integrity, top professional management, information full disclosure, operation process compatibility, environment uncertainty, environmental variation, know-how control, and transaction cost. These factors vary in different industries. Performance criteria come to be 5 as follows, cost down, revenue increased, investment risk down, quick response, and quick launch to market to maintain long term collaboration.
參考文獻
延伸閱讀
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