供應鏈整合與網路敏捷度對企業績效的影響

The Effects of Supply Chain Integration and Network Agility on Firm Performance

江艾軒(Ai-Hsuan Chiang)

指導教授 ： 陳文華

國立臺灣大學/管理學院/商學研究所/博士(2011年)

https://doi.org/10.6342/NTU.2011.02914

摘要

供應鏈整合被視為是改善企業績效重要的因素之一，合作的供應鏈增進了公司獲取改善企業績效的機會。另一方面，當供應鏈系統面臨劇烈的競爭時，網路敏捷度就被視為促進供應鏈成功的重要手法。本論文分成三個研究，首先，藉由個案研究法建立了一個概念性的模型，藉由這個模型可以解釋網路敏捷度如何影響企業績效，同時，解釋網路敏捷度對於供應鏈合作策略的影響。在第二研究中，提出了一個包含供應鏈整合和企業績效等六個構面的整合模型，並利用結構方程模式方法檢驗這個模型。第三，提出一個概念性模型，檢驗顧客敏捷度對於供應鏈整合與企業績效間的關係是否具有中介效果；此外，檢驗供應鏈整合分散程度對於供應鏈整合與企業績效間的關係是否具有調合效果。研究結果顯示，顧客敏捷度對於供應鏈整合與企業績效間的中介效果成立，且供應鏈整合分散程度對於供應鏈整合與企業績效間的調合效果成立。

關鍵字

企業績效 ； 供應鏈整合 ； 供應鏈整合分散程度 ； 網路敏捷度 ； 顧客敏捷度

並列摘要

Supply chain integration (SCI) is considered one of the major factors in performance improvement. Collaborative supply chain enhances a firm’s ability to find and seize opportunities to improve firm performance. Meanwhile, as channel systems face fierce competition, network agility is regarded as an imperative for channel success. The dissertation, hoping to better understand the relationship between network agility and operational performance, composed of three parts. First, it builds a conceptual model through a case study to explain the influence of network agility on firm performance and on channel strategies between supply chain partners. Second, it proposes and tests a model of direct and indirect relationship between SCI and firm performance. Third, it tests the mediating effect of customer agility and the moderating effect of integration diversity on the relationship between SCI and firm performance. The research results assert the significance of both effects.

並列關鍵字

Customer agility ； diversity of integration ； firm performance ； network agility ； supply chain integration

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