企業領導人之人格特質對人才培育及企業獲利之關聯性研究

The impact of leader's personality on human resource development practices and the financial performance of an organization.

黃于凌(Yu-Lin, Huang)

指導教授 ： 李培齊

淡江大學/管理學院/管理科學研究所企業經營碩士在職專班/碩士(2007年)

https://doi.org/10.6846/TKU.2007.00089

摘要

一直以來，對於人類行為與人格的討論，在心理學的範疇裡，存在著許多學說與派別，透過統計與實證的方式為人類內在的性格與外顯的行為找出合理的解釋並建立可以推測的關連模式。近年來，有關人格的研究與討論，從小到日常可見的人格心理趣味測驗，大到企業對於應徵者的人格特質測驗，乃至於對企業領導人的人格特質探討，都說明了近代對於「人格特質與人類行為的關聯」，以及「因人格特質所產生的行為而造成的影響」這兩項議題逐漸重視。

本研究的目的在於探討領導人的人格特質、人才培育政策、與企業獲利三者間的關連性，主要研究問題如下：
ㄧ、企業領導人的人格特質對企業人才培育政策是否產生影響？
二、重視人才培育政策的企業是否因此提升企業獲利？

本研究應用五大人格特質理論來探討企業領導人的人格特質對於企業人才培育政策的影響，以及一個獲得領導人支持的人才培育政策是否對企業的獲利有所助益。而從相關的文獻中可以發現五大人格特質中的嚴謹性與情緒敏感性這兩項特質與組織績效有關，因此，本研究針對企業領導人的這兩項特質進行質化研究，並以兩家服務業型態的企業為研究對象，利用訪談的方式去研究企業領導人對於人才培育政策的支持與積極程度，並佐以企業財務報表來分析對於企業獲利的影響。研究結論有三：
1.領導人人格特質中的嚴謹性對人才培育政策較為支持且積極。
2.領導人人格特質中的情緒敏感性對人才培育政策的影響在本研 究中無法得到結論。
3.獲得領導人支持的人才培育政策能提升企業獲利。

本研究的重要發現在本文中有詳細的討論。

關鍵字

領導人 ； 人格特質 ； 人才培育 ； 企業獲利

並列摘要

As we know, the importance of two issues:"the relationship between personality and human behavior" and "the impact that is caused by the behavior because personality", grows with each passing day.

The objective of this study is to prove the relationship between personality, human resource development practice, and financial performance. The main questions of the study are as follows:
1.Does the personality of leader affect the human resource development practice of an organization?
2.Does the financial performance rise because the human resource development practice is supported by an organization?

The theory of five-big personality is applied to the study in order to find out the impact of leader's personality on human resource development practices, and try to know whether the financial performance will be raised if the leader support the human resource development practices or not. In the five-big personality, the following statement is proved by many studies:"Conscientiousness" is positive to performance of organization and “Neuroticism/Emotional Stability" is negative. Therefore, the study is aimed at the two characteristics of leader for researching. Qualitative analysis is applied to the study, and the objects of study are two companies in service industry. Also, the interview is used to understand what the leader's thinking is: are they positive to support the human resource development practice or not? And try to analysis the impact of financial performance by companies' financial statements. There are three conclusions as follows:
1.The "Conscientiousness" is proved as a positive factor for leader to support the human resource development practice in an organization.
2.The "Neuroticism/Emotional Stability" can't be proved as a negative factor for leader to support the human resource development practice in an organization.
3.The financial performance of an organization is raised if leader support the human resource development practice.

The important discoveries of the study are presented in the context.

並列關鍵字

Leader ； Personality ； Financial performance ； Human resource

參考文獻

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