行政機關員工對領導者成員交換關係、知覺組織支持及職場偏差行為之研究

The Research of Leader-Member Exchange, perceived Organizational Support and Deviance behavior in government organizations

劉淑萍(Shu-Pin Ling)

指導教授 ： 曾冠球

淡江大學/商管學院/公共行政學系公共政策碩士在職專班/碩士(2019年)

https://doi.org/10.6846/TKU.2019.00338

摘要

本研究旨在探討「領導者成員交換關係」、「知覺組織支持」及「職場偏差行為之研究」三者之間之關聯性，並以行政機關員工為研究對象，採文獻探討及問卷調查等方法﹐共發出400份問卷，有效問卷回收數為347份。根據所得資料以因素分析、信度分析、描述統計、t檢定、單因子變異數分析、皮爾森積差相關分析方法及迴歸分析等方法，進行研究變項之影響關係藉以分析影響職場偏差行為的關鍵因素。
問卷資料運用SPSS24.0中文版統計分析軟體進行統計分析，最後根據研究結果提出建議。主要研究結果發現如下：
一、領導者成員交換關係會正向影響知覺組織支持。
二、領導者成員交換關係會反向影響職場偏差行為。
三、知覺組織支持會反向影響職場偏差行為。
依據研究結果發現，領導者應重視與員工的交換關係，當員工感受到高品質的交換關係，也會感受到知覺組織的支持，就會減少職場偏差行為的產生。最後，本研究依研究結果針對實務界提出具體的管理意涵，並提供後續研究者未來研究的參考方向。

關鍵字

領導者成員交換關係 ； 知覺組織支持 ； 職場偏差行為

並列摘要

This study was designed to investigate the " Leader-Member Exchange ", " perceived Organizational Support " and " Deviance behavior " correlation between the three, and Deviance behavior in government organizations for the study, collected literature review and survey methods, issued a total of 400 questionnaires, 347 valid questionnaires recovered several parts. According to the information available to factor analysis, reliability analysis, statistical description method, t test, one-way analysis of variance, person product moment correlation coefficient and regression analysis to verify the influence of the relationship between variables so as to analyze the impact of service-oriented organization The key factor in citizenship behavior.
Chinese version of the questionnaire data using SPSS24.0 statistical analysis software for statistical analysis, and finally make recommendations based on the findings. The main results are found as follows：
一、The Leader-Member Exchange will positively affect the perceived Organizational Support.
二、The Leader-Member Exchange has a negative effect on affect the Deviance behavior.
三、The perceived Organizational Support has a negative effect on affect the Deviance behavior.
According to the research results, leaders should focus on leaders - member exchanges, when employees feeling of high-quality exchange relationship they will also feeling of perceived Organizational Support,
Which will reduce the occurrence of deviant workplace behavior, based on the LMX research report; we discussed the theoretical and practical implications of our findings. Finally, we also proposed several directions for future research

並列關鍵字

Leader-Member Exchange ； perceived Organizational Support ； Deviance behavior

參考文獻

參考文獻

一、中文部分

方秉中(2014)，轉換型領導、領導者與部屬交換關係及工作滿意之關係－以知覺組織支持為中介變數。國立臺北大學，臺北。

王妤珣、房美玉(2010)，人格特質與工作動機對績效之影響-以知覺組織支持為調節變項。 國立中央大學，桃園。

王志蓮(2008)，領導者-成員交換關係、員工心理契約與組織公民行為關係之研究—以南部科學工業園區研發人員為例(未出版之碩士論文)。南台科技大學，臺南。