影響知識分享意願之因素探討

The study of factors that influence the knowledge sharing

蕭秀娟(Hsiu-Chuan Hsiao)

指導教授 ： 林谷峻 ； 羅雁紅

淡江大學/管理學院/會計學系碩士在職專班/碩士(2009年)

https://doi.org/10.6846/TKU.2009.00558

摘要

提升員工「知識分享的意願」是企業維持永續經營安定的因素，本研究對象為台灣肉品加工業，經營時面對市場同質競爭者不斷竄出，品牌知名度絕對優勢漸漸式微，為面對環境改變，公司內部力圖振作規劃，但大規模改造讓傳承知識的中堅幹部負擔沉重，短期產出效果有限，亟待建立有效之知識分享機制與途徑以解決困境。本研究從探討個人「專業封閉性」、團隊「信任」及組織「變革」三角度對知識分享意願之影響，進而了解公司推動知識分享所面臨的障礙因素。
本研究以問卷抽樣，回收資料透過探索性因素分析、因素分析、高層訪談後確立各變數關係，最後以結構方程模式（Structural Equation Modeling）統計軟體(LISREL)分析驗證各假說。
研究結果發現知識擁有者其專業封閉性越高，當組織政策要求必須配合分享時，有顯著的分享意願，但專業封閉性對信任則無顯著影響。另組織變革不確定性越高，團隊不信任亦越高，不利知識分享意願。本研究建議個案企業能藉由良好的溝通及資訊的傳遞，期以降低員工面對組織變革的不安全感，並建置以「信任」為基礎的知識分享平台，將個人知識推衍成組織知識，是企業決勝未來關鍵。

關鍵字

專業封閉性 ； 組織變革 ； 不確定性 ； 信任 ； 知識分享意願

並列摘要

Improving the willingness of knowledge sharing among the work force is key to sustainable operations for businesses. The target company in the research is a Taiwanese meat processing company. It continuously challenged by growing number of like competitors in the market. And its once overwhelming leadership the brand used to enjoy declines. In order to face the changing environment, the management tries hard launching new programs to improve the process and efficiency of knowledge sharing. However, due to the heavy loading of this transition on intermediate management who is responsible to deliver the knowledge, the effectiveness of the large-scale reforms is limited. The research explores the relationship among “individuals’ profession conservatism”, interaction between team “trust” and organization “reform”. And what are the influences on the willingness of knowledge sharing, offering suggestions to organizations when establishing the framework of knowledge sharing for productive learning.
The research is carried out through a questionnaire, of which the data fed back go through explorative factor analysis, factor analysis and top managemers interviews before setting up variable relationships and, eventually, the LISREL statistical software analysis is used to verify the hypothesis.
The research finding indicates that, if the “trust” exist among individuals, the more “individuals’ profession conservatism” one possesses, the more “inherent knowledge” sharing. However, the level of willingness in sharing exposed knowledge is not influenced by either “trust” or “individuals’ profession conservatism”. Also, the more uncertainty posed by organization reform, the less trust among the team members, and this uncertainty is not in favor of willingness of knowledge sharing. The research hereby suggests that businesses who wish to have sustainable operations must build trust among intermediate management who is responsible for knowledge delivering, so that the communication and transparency of knowledge can be enhanced.

並列關鍵字

individuals’ profession conservatism ； organization reform ； trust ； the willingness of knowledge sharing

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