觀察到不當督導接受度對旁觀者相關反應之影響—以競爭氣候知覺為調節變項

本研究目的係探討正義知覺對觀察到不當督導以及旁觀者反應之影響，同時探討觀察到不當督導接受度之中介效果以及競爭氣候知覺於其間的調節效果。本研究以台灣與香港的員工作為主要研究對象，比較兩地結果是否會因為文化差異而有所不同，採取電子問卷方式蒐集到479份有效問卷，採用結構方程模型進行分析。研究結果發現，正義知覺對觀察到不當督導接受度有負向影響，而兩地員工在觀察到不當督導接受度後，會有不同程度的助人行為、挺身而出行為、組織偏差行為表現。正義知覺會透過觀察到不當督導接受度，對旁觀者相關反應產生影響。此外，在台灣樣本中，競爭氣候知覺會強化觀察到不當督導接受度與幸災樂禍之正向關聯性；而在香港樣本中，競爭氣候知覺則會強化觀察到不當督導接受度與挺身而出行為之關聯性。針對上述本研究結果，提出管理意涵與未來研究方向。

關鍵字

觀察到不當督導接受度；正義知覺；競爭氣候知覺；組織偏差行為；主管偏差行為；助人行為；挺身而出行為；幸災樂禍；工作投入

並列摘要

The Purpose of this study was to examine the influence of justice perception on reactions to abusive supervision as well as investigate the mediating role of acceptability of vicarious abusive supervision, and the moderating role of perceptions of competitive climate. Considering the potential differences in national culture, this study recruited employees from Taiwan and Hong Kong and conducted online questionnaire survey. The final sample included 254 employees from Taiwan and 225 employees from Hong Kong. Structural equation modeling was utilized to analyze the collected data. Results showed that justice perceptions had negative influence on reactions to abusive supervision, and acceptability of vicarious abusive supervision had different influences on helping behavior, standing up for others and organizational deviance behavior between Taiwan and Hong Kong. Acceptability of vicarious abusive supervision partly mediated the relationship between justice perceptions and prosocial behavior and deviant behavior. In addition, while Taiwanese employees’ perceptions of competitive climate strengthened the relationship between acceptability of vicarious abusive supervision and schadenfreude, perceptions of competitive climate of employees in Hong Kong strengthened the association between acceptability of vicarious abusive supervision and standing up for injustice. Both theoretical and practical implications were discussed in the study.

並列關鍵字

Acceptability of Vicarious Abusive Supervision ； Justice Perception ； Perceptions of Competitive Climate ； Organizational Deviance Behavior ； Supervisor Deviance Behavior ； Helping Behavior ； Standing up for Injustice ； Schadenfreude ； Job Involvement