企業福利制度與工作壓力對員工幸福感與離職傾向之相關研究-以中油第一線員工為例

A Study of The Relationship among The corporate welfare and Work Pressure to Employees’ Sense Of Well-being and Turnover Intention- A Case of Chinese Petroleum Corporation Company Front-Line

朱瑞年(Shou-Nee Chu)

指導教授 ： 婁國仁

淡江大學/商管學院/管理科學學系企業經營碩士班/碩士(2019年)

https://doi.org/10.6846/TKU.2019.00607

摘要

本研究主要探討台灣中油企業福利制度與工作壓力對員工幸福感與離職傾向，並探討不同背景的中油基層員工對於企業福利制度、工作壓力、員工幸福感與離職傾向的認知差異情況，以及企業福利制度、工作壓力、員工幸福感與離職傾向之間的影響因素。本研究工具為「台灣中油企業福利制度、工作壓力、幸福感與離職傾向之量表」，主要是參考國內外相關文獻所改編之結構式問卷，問卷內容包含台灣中油基層員工背景變項、企業福利制度量表、工作壓力量表、員工幸福感量表與離職傾向量表。研究對象主要是以台灣中油石化事業部、煉製部本部、高雄煉油廠、大林煉油廠、桃園煉油廠為問卷調查實施場所，並以非管理職基層員工做為問卷發放的對象，本問卷共發放560份，有效共計533份(95.18％)。所得問卷資料以SPSS22.0軟體，進行敘述統計、t考驗、單因子變異數分析及多元迴歸分析。資料分析結果歸納之結論如以下七點：
(1)中油基層員工的婚姻狀況、年資在企業福利制度有顯著差異；(2)中油基層員工的婚姻狀況、居住狀況在工作壓力有顯著差異；(3)中油基層員工的婚姻狀況、服務單位在幸福感有顯著差異；(4)中油基層員工的職位在離職傾向有顯著差異；(5)企業福利制度對幸福感有部分顯著正向影響，對離職傾向有部分顯著負向影響；(6)工作壓力對幸福感有部分顯著負向影響，對離職傾向有部分顯著負向與正向影響；(7)幸福感對離職傾向沒有顯著負向影響。

關鍵字

福利制度 ； 工作壓力 ； 幸福感 ； 離職傾向

並列摘要

The study is to discuss the effects of enterprise welfare system and working pressure on the employee happiness and the turnover intention in CPC Corporation, Taiwan, exploring the differences of cognition in enterprise welfare system, working pressure, employee happiness, and the turnover intention by different backgrounds of basic employee and the influences among enterprise welfare system, working pressure, employee happiness, and the turnover intention. The scale of enterprise welfare system, working pressure, happiness, and the turnover intention in CPC corporation, Taiwan is adopted as the research tool, and this structured questionnaire is reformed from relevant literature. Within the questionnaire, it embraces the variables of background of basic employee of CPC corporation, Taiwan, the scale of enterprise welfare system, the scale of working pressure, the scale of employee happiness, and the scale of the turnover intention. The fields of research are petrochemical business division, refining business division, Dalin refining plant, and Taoyuan refining plant and the objects of research are the employees who work at those locations without managerial duties. 560 shares of questionnaire are delivered, and 533 shares of questionnaire are effective (95.18%). The collected data are analyzed by descriptive statistics, t test, one-way ANOVA, and multiple regression analysis through SPSS 22.0. The results are as follows:(1)There are significant differences between marriage conditions and working experiences in enterprise welfare system. (2)There are significant differences between marriage conditions and residential conditions in enterprise welfare system. (3)There are significant differences between marriage conditions and service units in happiness. (4)There are significant differences between positions in the turnover intention. (5)Happiness is partially significant positive affected by enterprise welfare system whereas the turnover intention is partially significant negative affected by enterprise welfare system. (6)Happiness is partially significant negative affected by working pressure, and the turnover intention is partially significant positive and negative affected by working pressure. (7) The turnover intention does not have significant negative affected by happiness.

並列關鍵字

Corporate Welfare ； Work Pressure ； Employees’ Sense Well-being ； Turnover Intention

參考文獻

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一、中文部分