影響國內中小企業採用知識管理系統相關因素之研究

A Study on related factors affecting the Local Small and Medium Sized Enterprises Adoption and Expect Benefits of Knowledge Management Systems

黃麗徽(Li-Hui Huang)

指導教授 ： 黃振中

淡江大學/管理學院/資訊管理學系碩士班/碩士(2005年)

https://doi.org/10.6846/TKU.2005.00453

摘要

二十一世紀是知識經濟時代的來臨，如何有效的運用知識已成為企業提昇競爭力的利器，知識管理成為重要的課題，而中小企業對台灣經濟發展一直具有重要的貢獻，因此從資訊科技的角度來探討影響國內中小企業採用知識管理系統相關因素之研究。
　　本文以Rogers創新採用模式為研究架構，收集26項影響中小企業採用知識管理系統之變數進行研究。以經濟部中小企業處輔導的299家中小企業為研究對象，共回收83份有效郵寄問卷。分析資料顯示，國內中小企業已建置知識管理系統之比率偏低，僅約12%左右；建置知識管理系統之單位，多具有知識密集產業及已建置核心資訊系統之特性。經由因素分析，篩選出22項影響中小企業採用知識管理系統之變數，區分成「策略與資訊」、「制度與資源」、「人員與組織」、「中小企業特質」等四個構面；資料分析顯示這些構面均顯著影響企業對知識管理系統之採用。此外，樣本企業對於五項採用知識管理系統之效益也都有高度預期。

關鍵字

知識管理系統 ； 創新採用模式 ； 中小企業

並列摘要

Twenty-first century is the age of knowledge economy. How to effectively use knowledge has become a powerful weapon for uplifting the competitiveness among businesses. Knowledge management is an important issue, and Local Small and Medium Sized Enterprises (SMEs) has always had significant contributions to the development of economy in Taiwan. Therefore, this study puts emphasis on the factors affecting the Local Small and Medium Sized Enterprises Adoption and Expect Benefits of Knowledge Management Systems from information technology point of view.
　　This study is based on Rogers’s Model of Diffusion of Innovations. The research collects 26 variables which affects SMEs’ adopting Knowledge Management Systems. The subjects are 299 SMEs which are all counseled by Economic Affairs Small and Medium Enterprise Administration. The researcher accepted 83 questionnaires returned. The result showed that the rate of local SMEs’ implementing Knowledge Management Systems is quite low, only about 12%. Most building sections are Knowledge-intensive industries or have built the core information system. Through factor analysis, the study has selected out 22 variables of SMEs’ adopting Knowledge Management Systems. They are divided into four respects, including “Strategy and Information,” “System and Resource,” ”People and Organization,” and “SMEs’ Characteristics.” The result indicates that these factors are significantly influencing SMEs’ adoption of the system. Besides, the sample enterprises have high expectations on the benefits of adopting Knowledge Management System.

並列關鍵字

Knowledge Mamangement System ； Model of Diffusion of Innovations ； Small and Medium Sized Enterprises

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