員工正向情感對助人及退卻行為影響之干擾效果研究

Perceived Organizational Support as a Moderator of the Relationship between Employee Positive Affectivity and Helping and Withdrawal Behavior

孫婉嫻(Wan-Hsien Sun)

指導教授 ： 陳建丞

國立臺北科技大學/管理學院/商業自動化與管理研究所/碩士(2007年)

https://doi.org/10.6841/NTUT.2007.00090

摘要

在工作中，情感是影響工作態度重要的因素，也是一些工作行為重要的預測因子，過去研究發現員工正向情感會影響其所表現出來助人行為及退卻行為，本研究延伸過去的研究，主要探討員工正向情感特質與其所表現的助人與退卻行為間的關係，並檢視知覺組織支持之干擾角色。本研究以15家不同公司中的208位員工為樣本，研究結果發現員工正向情感特質與助人行為有正向關係，而與退卻行為有負向關係，且當知覺組織支持愈高時，正向情感特質與員工行為間的關係會愈強。

關鍵字

正向情感特質 ； 助人行為 ； 退卻行為 ； 知覺組織支持

並列摘要

Theoretic and empirical studies suggest that affect at work is an important component of job attitudes and an important predictor of employee behaviors. This study extended previous research and focused on the relationships between positive affectivity and employee behaviors. Furthermore, this study examined the moderating effects of the perceived organizational support on the relationship of affect. Results from 208 employees of 15 films supported the hypotheses and showed that positive affectivity was significantly positive related to helping behavior and negative related to withdrawal behavior. In addition, employees with high positive affectivity exhibited the more helping behavior and the less withdrawal behavior when they perceived higher organizational support

並列關鍵字

Positive Affectivity ； Helping Behavior ； Withdrawal Behavior ； Perceived Organizational Support

參考文獻

[168] 劉惠茹，員工正向心情與工作績效關聯性之中介歷程探討，碩士論文，國立臺灣大學商學研究所，台北，2004。

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