員工正向心情與工作績效關聯性之中介歷程探討

劉惠茹(Hui-Lu Liu)

指導教授 ： 朱文儀 ； 蔡維奇

共同指導教授 ： 蔡維奇 ； 朱文儀

國立臺灣大學/管理學院/商學研究所/碩士(2004年)

https://doi.org/10.6342/NTU.2004.00118

摘要

論 文 摘 要

過去已有許多的文獻證實正向心情與個人工作績效表現存在正向相關，然而在回顧過去的文獻，並沒有發現太多以實證性的方式，從個人層面來探討員工心情與績效的中介變數，顯示有關心情與個人工作績效間中介歷程之探討，在過去的研究是被忽視的。George 和Brief(1996)、Staw, Sutton和Pelled(1994)，Lucas與Diener(2003)試圖透過理論的推導，提出正向心情可能透過哪些中介因子來影響工作績效，甚至建議在未來的研究上，可運用實證方式來瞭解員工的正向心情與績效間的關聯程度。在組織行為的領域中，心情是個人工作生活的一部份，想要徹底地瞭解個人的工作表現，就不能不關心個人心情的層面。本研究試圖從個人的角度，探討正向心情是否會透過自我效能、對完成任務的持久性、對他人提供協助的行為與同事的幫助行為，進而影響其工作績效。

本研究以306位保險業務員及其直屬主管為對象，在兩個不同的時間點，經由問卷調查蒐集員工正向心情、中介變數與工作績效的資料。本研究利用LISREL進行資料分析，結果發現理論模型適配情況頗為理想。具體而言，本研究提供一實證研究模型，證實員工的正向心情會透過四個中介變數來影響工作績效，亦即員工的高度正向心情，在個人動機上會透過提高自我效能，並對其任務的完成表現更高的堅持；而在人際互動方面則愈會主動地表現幫助他人的行為，並引發同事回饋其幫助行為，並進而影響員工的工作績效。

關鍵字

任務持久性 ； 同事的幫助行為 ； 幫助他人行為 ； 正向心情 ； 自我效能

並列摘要

THESIS ABSTRACT
GRADUATE INSTITUTE OF BUSINESS ADMINSTRATION
NATIONAL TAIWAN UNIVERSITY

NAME：Hui-Lu Liu MONTH/YEAR：JULY, 2004.
ADVISER：Professor Wei-Chi Tsai
Professor Wenyi Chu

Mechanisms Linking Employee Positive Moods and Job Performance

Past empirical evidence has proved that positive moods can enhance job performance. Namely, employees in high positive moods can produce many positive behaviors and good job performance by distal motivators and proximal motivators. However, among the researches on the mechanisms between positive moods and job performance on the personal level, few has been done empirically. This points out that such mechanisms have been neglected in past studies.

Through the development of their theories, George and Brief(1996)、Staw, Sutton and Pelled(1994)，Lucas and Diener(2003) demonstrate through what variables positive moods come to affect performance. They also suggest that future researches employ empirical approaches to study the link between positive affect and performance. In the field of organizational behaviors, moods are considered as part of a person’s work life; therefore, to understand how one performs at work, we must take the aspect of moods into consideration. In this study, on a personal level, I discuss how positive moods fosters such variables as self-efficacy, task persistency, helping others behaviors and coworkers helping behaviors to achieve given goals.

The longitudinally Data were collected from 306 employee-supervisor pairs in five insurance companies. This study applies LISREL to analyze data, and results show that the theoretical model fits the data quite well. Specifically, this study provides some empirical evidence to explain how positive moods influences job performance through four mediated variables. When employees are in high positive affect, they perform high self-efficacy and persistence to complete their tasks in individual motivation, and while they actively help others, they inspire others to help in return to theirs. Eventually, they manifest excellent job performance.

並列關鍵字

positive mood ； self-efficacy ； coworkers helping behaviors ； helping others behaviors ； task persistence ； job performance

參考文獻

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