- 學位論文
停車場自動繳費機的操作介面設計
An Interface Design of Automatic Pay Station on Parking Lot
摘要
自動繳費機（Automatic Pay Station）為自助服務科技（SSTs）中是常見的應用，使用者自助方式完成所需要的服務，在過程中介面扮演著重要的角色，必須提供量好的引導與指示，協助使用者完成作業。本研究透調查自動繳費機的現況，以及非參與式觀察法，了解目前停車場自動繳費機使用者的操作問題。研究中，同時發展一套簡易且低成本的互動模擬的裝置，進行實驗，探討停車場自動繳費機之操作介面，在不同的視覺設計的引導之下的作業績效。研究發現：（1）本研究所設計的三種介面的引導設計中，指示燈引導的使用者操作績效最佳；數字引導的使用者主觀感受最好；（2）由於使用者的實際操作績效與主觀感受有差異，建議能混合搭配使用；（3）自動繳費機的設計應在平衡內部機構限制的前提下，操作介面的位置應有最佳化的設計；（4）本研究的研發的實驗裝置，低成本且配備簡單，設計師可快速有效地實驗測試其設計構想。
並列摘要
The Automatic Pay Station in the self-service technologies belongs to interactive kiosks in the interactive services. Users have their need by the self-service way through the services. Therefore, interface design is an important role in the Automatic Pay Station. This paper was conducted to investigate the current situation through the observation. On the same time developed an interactive way to establish simple and low-cost simulation technology to carry experiments. It’s to discuss the action with the interface of difference visual priming effects in the Automatic Pay Station. The conclusion of this research (1) To user, the result of good performance is in guiding lights and the numeral makes users full of intuition. (2) We suggest both interface could be input together and to have user’s effects. (3) Automatic Pay Station interface should be designed and to balance on the position of the design, in the best situations to improve more service. (4) For this research, we create a low-cost and simple simulator device to designers can quickly and efficiently test their design ideas.