我國汽車服務廠較佳化技術訓練體制之研究

汽車工業可謂是火車頭工業，隨著經濟景氣的成長，汽車銷售量亦隨之攀升至接近年銷售50萬輛之規模。累積之服務對象為數可觀。且近年來科技發展迅速，電子科技產品已集於汽車一身。故必須建立較佳化的汽車服務廠技術教育訓練體制以培訓具高技術力之技術人員，方可滿足顧客的需求。本研究訓練體制之特色為：1.以服務廠工作量配置技術力，可降低訓練成本又可滿足顧客入廠的需求。2.各技術等級受訓時數增加，有足夠時間學習新技術。3.訓練方式著重實際操作，提高訓練效果。4.依服務廠工作型態技術力分級，人力資源運用容易。5.是一套訓練汽車大師的技術教育訓練體制。依研究結果顯示，此較佳化的訓練體制較原體制，可節省訓練費用約3.7億元，培訓時數每10人能節省1,235小時，實際操作佔課程70 %較原體制約高50 %。

關鍵字

技術教育；訓練體制；一般整備；技術力配置

並列摘要

Automobile industry is a locomotive industry here. Due to the growth of economic prosperity, the vehicle sales amount increases to 500,000 units per year. The accumulated customers are respectable accordingly. Moreover, technologies are also developed rapidly for the time being. Since the products of cutting edge technology were applied to automobiles, both creating an optimum technical training system for service workshops and nurturing technicians with highly technical skills in order to satisfy the request from customers are necessary.The features of this developed training system are as follows, 1. According to service capacity of workshops, this system could allocate the different levels of technicians for the purposes of reducing training cost and satisfying the request from customers. 2. The training hours for each level of technicians are increased so that technicians have more time to learn new skills. 3. The training methods focus on practical training in site for the purpose of enhancing training performance. 4. According to the different jobs assignment in service workshops, this system could classify the different levels of technicians. It’s easier to make use of human resource. 5. The developed training system is good for the training of master technicians. Based on this research, the results show the developed training system could save NT$ 0.37 billions and also save 1,235 training hours per 10 persons for nurturing technicians in comparison with old conventional training system. Furthermore, the percentage of practical training is about 70% of total training hours. It’s higher than 50%of old system.