企業導入TS16949:2002品質管理系統模式之實證研究-以電子業為例-

The Empirical Study of TS16949:2002 Quality Management System Implementation for Electronics Industry

呂學輝(Hsueh Hui Lu)

指導教授 ： 湯玲郎博士

元智大學/管理學院/管理研究所/碩士(2005年)

摘要

ISO/TS16949:2002是整合國際汽車產業相關產品的品質管理系統認證，是國際汽車工業作業小組IATF和日本(JAMA)及ISO國際標準組織共同制定的汽車產業的品質管理體系要求，因其嚴謹完整的系統，除汽車產業完全遵循外也被其它產業，特別是資訊電子製造業將其塑造成製造業品質系統的標竿，同時也是企業進入國際汽車供應鏈必備的唯一條件。其主要精神在要求業者持續不斷的改善，經由嚴格的審核及驗證能使管理系統更加完善，得到的效益包含生產力提高、退貨率降低、成本降低及全面品質提升及競爭力的提升等。本研究擬探討TS16949導入之認證動機，關鍵成功因素與驗證後之效益的相互關係，提供電子產業及其他相關產業之參考。

本研究期望透過設計的問卷，探討出導入TS16949之認證動機，關鍵成功因素與驗證後之效益的相關性；藉由不同的廠商背景、認證動機及關鍵成功因素與驗證後之效益，運用各種統計手法進行分析與研究。

透過此次58份問卷之分析，本研究重要發現如下：

1. 不同的廠商背景在認證動機，關鍵成功因素與驗證後之效益並無顯著性之差異。
2. 企業三項最主要的認證動機為：「提升公司之形象」、「市場的利基」以及「顧
客之壓力/需求」。
3. 企業在落實TS16949品質系統過程中，所遭遇困難點之中主要為「跨部門之工作協調有困難」、「相關人員未能熱烈參與」以及「高階管理者未展現積極支持和參與的態度」。
4. 企業三項對驗證後效益影響最大主要因素為：「持續改善」、「市場的利基」以及「成為業界的標竿」。

期望透過本研究個案實證分析結果能提供正在推行以及未來推行ISO/TS16949企業的參考，使企業在推行ISO/TS16949的過程能更為順暢。

關鍵字

ISO/TS16949、關鍵成功因素。

並列摘要

ISO/TS16949: 2002 is the quality management system certification which integrated relevant products of automobile industry. It is the request of quality management system of automobile industry and is established by the international automotive task force (IATF) and the quality management systems of Japan (JAMA) and ISO (International Standards Organization). As robust and complete as it is, not only automobile but also electronics industry takes it as a benchmark of quality system in manufacturing. At the same time, it is an essential condition to enter the supplier chain of automobile industry. The main purpose is to encourage corporations to improve continuously, make the management system more complete by strict audit and verification. Benefit received includes the improvement of productivity, quality and competitiveness and the reduction of cost. This research plans to investigate the certification motives, key successful factors and the benefits after certification. It might be a reference to electronics and other related industry which plan to implement TS16949.
In this investigation, we focused on the TS16949 registered corporations in Taiwan. The purpose is to study the motives of implementing TS16949 certification; the difficulties encountered during implementation. After analyzing 58 copies of questionnaire feedback from the TS16949 registered corporations, the important findings are followed:
1. For various kinds of corporation, no significant difference among the factors of certification motives, key successful factors and benefits after certification.
2. Main implementation motives of corporation are: 『improvement of company image』, 『 market niche』 and 『 customer pressure /demand 』.
3. During the process of implementing TS16949 quality system,the difficulties
which corporations encountered included :
『Difficulties in cross-function coordination』,『Related team members did not fully involved in the activity』and 『High-level managers did not support and participate actively and positively』.
4. Main benefits for corporation after getting the certificate included 『continual improvement』,『market niche』 and 『becoming the benchmark in the industry』.
Expect the result of this case study can be a reference for the corporations which are under implementation or plan-to-implement.

並列關鍵字

ISO/TS16949, Key Successful Factor