組織知識活動氣候對員工知識活動行為影響之研究：一個跨層次模式的驗證

Organizational Knowledge Activities Climate As Antecedent Of Employees Knowledge Activities Behavior in Workplace－A Cross Level Analysis

林育理(Yu-Li Lin)

指導教授 ： 尤克強

元智大學/管理學院/管理研究所/博士(2005年)

摘要

經濟學家對傳統的生產函數著重於對勞力、資本和資源的分析，而將科技與知識視為只是影響產出的外生變數。但是隨著對知識的配置、生產和使用之依賴增加，造成對知識的需求與重視，使各工業國家逐漸意識到必須善用智慧財產，用以強化本身的競爭力。因此在這強調一切以知識為基礎的時代，無疑是宣告知識經濟時代的來臨。由於知識是一種資源、優勢並與權力相關，所以員工的知識活動行為是一種複雜的組織行為，不只是一般認為正面的知識分享、創造行為，或是組織較不鼓勵的知識活動行為，例如知識的私藏、利用等行為，所以釐清員工的知識活動行為，並了解如何促進員工正面知識活動行為，抑制員工負面知識活動行為，是本研究主要動機。另外企業一般對於工作環境對於員工行為與態度的影響，大都停留在理論發展的階段，因此我們使用較為正確的跨層次分析方法，來實際驗證本研究提出的假設，因此我們根據環境心理學及組織氣候相關的理論，提出七個群體變數並且包含員工態度、情緒、人格、人口統計變項等個體變數，使用HLM分析法，根據所回收的31家銀行分行共529位員工的資料，驗證結果顯示環境因子對於較為負面的知識行為較有抑制作用，而較為正面的知識行為主要都是需要靠員工個人變數的影響，並據此研究結果提出管理上的建議。

關鍵字

組織知識活動氣候 ； 知識活動行為 ； 知識分享 ； 跨層次分析

並列摘要

Competing in the age of knowledge economics, we have faced a whole new regimentation since the traditional production elements become the secondary resources, the knowledge is exactly the primary resources to business. To multiply the knowledge value, business have to advocacy the concept of knowledge positive activities as the more knowledge the employees sharing, acquisition, creating the more worth the business have.
In this study, the researcher propose a knowledge activities behavior model based on the Theory of Environment Psychology to study how the knowledge climate in their respective practices concerning knowledge behavior. Also, through reviewing of knowledge management and knowledge sharing literature, the researcher have identified several antecedents contributing to knowledge activities behavior and those, emotion, attitude, personality, and perceived behavioral control. In validating this research model with hierarchical linear modeling (HLM), data was collected from 529 employees at 31 locations of 15 banks in Taiwan.
The importance of significant antecedents such as task interdependence, group sharing behavior, have impacted on the attitude toward knowledge activities behavior；the affect-based trust, job satisfaction, team sharing behavior and task interdependence have impacted on the knowledge sharing, also, the resources fit has impacted on the perceived behavioral control. The result will be useful to both the academic and business in their advocacy of the conduct of knowledge activities behavior.

並列關鍵字

Knowledge-activities climate ； Knowledge sharing ； cross level analysis ； HLM ； Knowledge management

參考文獻

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